ActiVan Transit Assistant – Part Time

Reporting to the Transit Supervisor these positions are responsible for effectively communicating with various internal and external contacts to facilitate smooth delivery of transit services. Responsible for scheduling passengers, providing support to transit drivers and the creation and maintenance of daily transit schedules using efficient and productive scheduling techniques and optimizing the available resources to achieve overall trip targets. With rapid increase in the demands for transit service, a team approach is required to ensure that the functionality and the efficient operations of the transit operation are achieved. Accountabilities: Develop daily schedule of services, match vehicle resources with user requirements, and set routes for transit services Regularly review information regarding schedule changes and quickly analyze and modify schedule for additions, cancellations, no-shows, same-day rides, etc. Dispatch and maintain contact with operators and provide flexible plans to increase the ridership service Liaise with Transit Supervisor to create Daily Vehicle Assignment and assign buses to Operators Provide support to the Transit Supervisor by efficiently organizing and completing all tasks delegated and as required, in a timely manner Administer service delivery on an ongoing basis including user contacts, route adjustments and contracted service delivery Coordinate and schedule client trips and group bookings with registered riders and external agencies Provide exemplary customer service, consulting with users on a regular basis Register clients in accordance with Council approved criteria; maintain an updated registration list of riders Assist in operations of programs for expanding transit services Maintain a system of files and records of the programs provided Assist the Transit Supervisor in collection of statistics on total ridership, passenger turndowns, passenger no-shows, complaints, program costs, vehicle kilometres, total service hours, and other performance indicators required by the Provincial Ministry of Transportation Communicate and coordinate with local taxi companies or transit network companies for spontaneous and planned travel Develop and analyze ad-hoc reports using available operational statistics and make informed recommendations to Transit Supervisor for service improvements. Liaise with ticket vendors and provide pickup and delivery of tickets when required. Qualifications: Working knowledge of the Halton Hills street network to assist with transit schedules Experience with transit software (e.g. TripSpark) and two-way radios are considered assets Understanding of issues between mobility, personal care and human rights regarding service eligibility and the social benefits of specialized transit and conventional transit services Excellent communication skills, including written, verbal and strong listening skills Strong customer service skills Applied knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint Ability to prioritize, multi-task, exercise good judgement and make decisions in a fast paced environment Strong ability to complete data entry in an accurate and timely manner Excellent analytical skills and organizational skills Working knowledge of the AODA (Accessibility for Ontarians with Disabilities Act) Ability to ensure high level of confidentiality Ability to analyze complex information and to exercise independent judgement Ability to work independently without supervision  Compensation: The rate for this temporary part-time position is $22.52 - $26.81 per hour. This position may be scheduled to work between 3 – 22 hours per week. This position will work evenings and weekends with occasional coverage of day shifts as required.