Tech Connect Volunteer

Title: Tech Connect Volunteer Department: Programming Reports to: Program Manager Classification: Volunteer Time Commitment: One 3-hour session per week Duration: Minimum 4-week commitment, ongoing commitment is preferred Posted: January 8 2026 Closes: January 22 2026 at 4:00 PM About the Library Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve. We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team. Qualifications: Comfort and confidence using and demonstrating basic technology applications and devices (i.e.- smartphones, tablets, laptops). Overall Purpose: As a volunteer for the Tech Connect program, reporting to the Program Manager and working under the direction of the Branch Librarian, this volunteer position models BPL's values in all interactions with customers while supporting their technology needs. The Tech Connect program is facilitated by Programming staff, with volunteers assisting participants during both large and small group instructional sessions by supporting practice activities and enhancing the learning experience. Key Accountabilities: Provide tech assistance and support to participants of the Tech Connect program under the leadership of the Program Lead Assist customers with the use of a variety of devices, operating systems, and applications. Commit to consistent attendance at all program sessions to help ensure the program’s effectiveness and continuity. Offer guidance in a way that builds confidence and fosters learning Maintain regular communication with the Program Lead to share feedback and ensure clarity on weekly objectives and tasks Deliver assistance in a patient, respectful, and inclusive manner to create a welcoming learning environment. Key Competencies: Knowledge, Skills, and Abilities Behavioural: Model BPL’s values during all interactions and communications Communicate in a professional and patient manner that is consistent and aligned with BPL’s Voice and Values Collaborative approach to teamwork Understand and celebrate diversity and inclusion in BPL's programs and services Leadership: Demonstrates good judgment, accuracy, and has attention to detail Understands accountability Technical: Knowledge of the Tech Connect Session Outlines Knowledge of various operating systems (i.e.- Android, iOS) Knowledge of various applications (i.e.- Google Workspace, Microsoft 365, WhatsApp) Work Environment Volunteer hours will be completed in library spaces, while customers and library staff are present, with little exposure to noise, dirt, or external elements. Physical work such as moving, changing, and setting up for programs (i.e.- tables and chairs) There is communication via email Working Hours We are seeking volunteers who are interested in an ongoing commitment with the library through 2026. The Tech Connect program runs in 4-week blocks at a single library branch. Upon completion, the program will be repeated for another 4-week block at a different library branch. Volunteers will be scheduled for a weekly three-hour session during each four-week block, receiving 12 volunteer hours per 4-week block. Volunteering with us Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at hr@bpl.on.ca . If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext.1154. We thank all applicants in advance and advise that we will contact only those selected for an interview. Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O.1990 and will be used to determine eligibility for employment.  Powered by JazzHR