Bilingual Claims Assistant

Job DescriptionWhat is the opportunity?  The Medical Request Team (MRT) is responsible for requesting and following-up on medical documentation on behalf of the Claims Specialists. The MRT plays a key role in the claims process by allowing the Claim Specialist to focus on the adjudication process and not administrative tasks such as obtaining medical documentation.  The MRT is also responsible to paying invoices related to medical documentation provided. Both medical requests and invoice payments come in as tasks in high volumes that have tight turnaround times that need to be adhered to.What will you do?  •Send medical requests and follow-up on medical requests within the given service level agreement on behalf of the Claims Specialists•Effectively balance both new requests and follow-ups to ensure the team’s task queue is manageable and work is distributed fairly across all team members•Manage the Medical Intake mailbox•Process invoice payments•Update claims systems with accurate and applicable information error free•Implement and effectively manage change•Participate in projects and initiatives within Life & Health ClaimsWhat will you need to succeed?   Must have:•Fluently bilingual in both French and English, written and spoken•Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available•Proficient in MS Office – Word, Excel, PowerPoint•Proven ability to multi-task and balance goals and priorities under tight deadlines•High school diplomaNice to have:•Previous claims experience considered an assetSpecial Conditions    Please note this is a contract position expiring February 26, 2027.  Only applicants fluent in both French and English will be considered for this position.      What's in it for you?  • Competitive pay and high-earning potential• All the tools, training, and team support you need to grow your career• Flexible work/life balance options• RBCI software tools to boost your productivityRBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.Job SkillsCommunication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:MississaugaCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:INSURANCEJob Type:Contract (Fixed Term)Pay Type:SalariedPosted Date:2025-11-27Application Deadline:2025-12-09Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.