Investigations Officer

Job DescriptionWhat is the opportunity? As the Investigations Officer you are responsible for the end to end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing.  As you work with your team and individually, you will also ensure all individual activities are completed on time and per quality thresholds to minimize the risk of financial loss and negative client impact.  What will you do?Responsible for the investigation and resolution of client and general ledger adjustments resulting from image capture processing.Investigate root cause of adjustments and identifying the appropriate resolving actionsIdentify and escalate repeated errors to point of negotiation to ensure future risk and negative client experiences are mitigatedComplete resolving actions and engage service partners as needed to concludeEnsure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial riskResponsible for the delivery of high quality service to clients and service partners, including high levels of accuracy and adherence to agreed upon service levels and timeframesEnsure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rulesAdopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancementsWhat do you need to succeed?Must-have:Experience working in a fast paced operational teamSolid knowledge of all Regulatory and Compliance rules – CPA rulesStrong investigation and problem solving skillsChange management mindedMust be able to work evening shift between 4-12pmNice-to-have:Ability to multitask in various systems environments. and complete tasks independentlyProblem Solving/Analytical ThinkingSense of Urgency with excellent communication and interpersonal skillsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilities       #LI-postJob SkillsBanking, Communication, Critical Thinking, Customer Inquiries, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:120 WESTERN PKY:BEDFORDCity:BedfordCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2025-09-17Application Deadline:2025-12-19Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.