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AI Builder
1 hour ago
We are looking for an AI Builder & Customer Success Engineer who can bridge technical execution with client-facing support. This role blends AI systems building, workflow automation, and hands-on customer enablement. You will design and deploy AI-powered solutions, implement integrations, and guide customers through onboarding and long-term adoption.If you are strong in automation tools, LLM-based workflows, and enjoy helping customers get real value from AI systems, this role will fit you well.Why You’ll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Up to 14 days of Paid Time Off annually (starting Day 1)Observance of Holidays based on your location100% remote setup with flexibility to work where you perform bestOpportunity to work on meaningful, international AI projectsFast-moving environment where you will contribute directly to product and customer outcomesWhat You’ll Work OnAI Build and DevelopmentBuild, test, and refine AI-driven workflows using tools such as Make, Zapier, and custom automation logicDevelop and improve AI agents for voice and chat powered by LLMs like ChatGPT, Claude, and similar APIsConnect AI workflows to CRMs, databases, billing systems, and internal toolsWork with APIs, webhooks, and JavaScript to create scalable logic and intelligent flow behaviorTroubleshoot issues across multi-system integrations and ensure stability and reliabilityCustomer Success EngineeringLead customers through onboarding, configuration, and go-live processesSupport integration work such as data mapping, CRM setup, and AI agent configurationServe as the primary technical partner for customer usage, adoption, and retentionTranslate customer problems into actionable AI workflows and platform enhancementsProduce clear documentation, diagrams, SOPs, and technical guidesProvide performance insights, workflow analytics, and recommendations for improvementProcess and System ImprovementsImprove onboarding systems, templates, and internal handoff workflowsBuild internal SOPs and scalable processes for customer implementationPartner with product and engineering teams to deliver structured customer feedback and identify opportunities for improvementWhat You Bring3 to 5+ years of experience in Customer Success, Technical Implementation, or Client Onboarding within SaaS or AI-related environmentsStrong working knowledge of Make, Zapier, or other low-code automation platformsComfortable working with APIs, webhooks, and connecting multiple external systemsHands-on experience building AI workflows, LLM integrations, or AI agents for chat or voiceStrong understanding of workflow logic, system architecture, and automation designProficient in JavaScript for custom steps inside automation toolsExcellent communication skills with a clear and structured approachStrong project management capability, able to run multiple onboarding tracks in parallelProactive, resourceful, and confident navigating fast-paced and ambiguous environmentsNice to HaveExperience with AI voice tools such as Vapi, ElevenLabs, Twilio, Decagon, or AircallBackground integrating HubSpot, Salesforce, Attio, or other CRM systemsFamiliarity with Airtable, Google Sheets, Notion, or internal database automationsAbility to create training videos, process documentation, or workflow diagramsExperience working in startup or early-stage environmentsHow to ApplyPlease include:Your updated resumeA short 1 to 2 minute Loom video introducing yourselfA portfolio or playlist with at least two automation or AI workflow projectsIf you are excited about building AI systems, guiding customers, and shaping how businesses adopt intelligent automation, we would love to hear from you.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application - Submit your application and complete our prequalifying questionsVideo Introduction - Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)Recruitment Interview - Initial screening with our talent teamExecutive Interview - Meet with senior leadership to discuss role alignmentClient Interview - Final interview with the client team you'd be supportingBackground & Reference Check - Professional reference verificationJob Offer - Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.
