Customer Success Manager

2 days ago

Toronto, Canada SuiteSpot Technology Full time

Who we are

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help customers optimize operations by combining cutting-edge technology, enterprise support, and development agility. Who we need Our Customer Success Managers (CSMs) are pivotal in ensuring our customers achieve maximum success. From seamless onboarding and implementation to proactive engagement and strategic guidance, you will be accountable for the customer journey—accelerating time-to-value, maximizing retention, and fostering deep product adoption.

We are seeking a talented, enthusiastic, and customer-obsessed professional to join our growing team. This position is fully remote , with core hours aligned to the Eastern Time Zone .

Who you are

As a results-oriented professional, you possess a strong project management foundation and the proven ability to oversee multiple accounts simultaneously. You possess executive-level presentation skills and take a data-driven approach to solving problems. You thrive in the space between delivery and relationship management.

What you will

focus on End-to-End Implementation: Lead the full customer onboarding lifecycle, serving as the primary project manager to ensure software deployments are delivered on time, within scope, and aligned with business requirements. Milestone Tracking: Define and communicate clear project phases and "next steps" to stakeholders, ensuring a transparent roadmap from kickoff to go-live. Status Reporting: Establish a formal reporting cadence to track project health, deliverables, mitigation plans, and key performance indicators. UAT & Request Management: Oversee the User Acceptance Testing (UAT) process, including the systematic tracking, prioritization, and triaging of customer feedback and technical requests.

Customer Health & Strategy: Deliver an exceptional experience through proactive communication and data-driven reporting on customer health, identifying trends in adoption and areas for process improvement. Revenue Growth: Ensure contract requirements are met and identify opportunities for account expansion to increase overall recurring revenue. Internal Advocacy: Champion growth by sharing marketing resources and feature improvements with customers, while bringing feedback back to SuiteSpot’s internal product and development teams. Cross-Functional Collaboration: Work closely with our Technical Implementation Managers, Product, Sales, Support, and Development teams to refine our delivery model and drive projects forward.

What you bring Experience: 5+ years in Software Project Management, Implementation Management, or a PM-heavy Customer Success role (SaaS environment preferred). Executive Presence: Proven experience leading and facilitating executive meetings with clear agendas and high-impact outcomes. Soft Skills: Excellent interpersonal, verbal, and written communication skills, alongside strong analytical capabilities.

Why join

SuiteSpot? SuiteSpot is a fun, ego-free workplace where we take execution seriously. We offer flexible remote options, a competitive compensation package, and a culture that promotes ongoing professional development and team-building. Powered by JazzHR

  • Customer Success Manager

    2 days ago

    Toronto, Canada Tayo Full time

    We’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...

  • Manager, Customer Success

    2 days ago

    Toronto, Canada Prophix Full time

    Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Messagepoint Full time

    **Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Klir Full time

    Join to apply for the Customer Success Manager role at Klir We are hiring to make water better! Our mission is to Make Water Better by connecting data, workflows, and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow, and reuse into one connected view. We are looking for a Customer Success Manager...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Klir Full time

    Join to apply for the Customer Success Manager role at Klir We are hiring to make water better! Our mission is to Make Water Better by connecting data, workflows, and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow, and reuse into one connected view. We are looking for a Customer Success Manager...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Darktrace Ltd Full time

    ###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential...

  • Customer Success Manager

    2 weeks ago

    Toronto, Canada Darktrace Ltd Full time

    ###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101216Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...

  • Customer Success Manager

    2 weeks ago

    Toronto, Canada Darktrace Ltd Full time

    ###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101216Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Klir Full time

    For too long, utilities have had to manage water through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real‑time clarity, connected data is no longer a nice‑to‑have. It’s essential.At Klir, our mission is simple: Make Water Better.We believe the...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Klir Full time

    For too long, utilities have had to manage water through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real‑time clarity, connected data is no longer a nice‑to‑have. It’s essential.At Klir, our mission is simple: Make Water Better.We believe the...