Customer Growth

7 days ago

Vaughan, Canada WellnessLiving Full time

Responsibilities: Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.Retain and grow assigned accounts through proactive engagement and strategic account management.Recommend effective WellnessLiving solutions by understanding clients’ business models, organizational structures, and goals.Conduct regular client meetings to share best practices, data-driven insights, and results that support renewals, growth, and referrals.Serve as a product expert, advising clients on WellnessLiving’s software, key features, and additional services.Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.Review client data and performance metrics to anticipate needs, identify risks, and uncover growth opportunities.Create and analyze client reports to surface trends, opportunities, and potential issues.Host webinars and support customer-facing content that highlights WellnessLiving’s value.Collaborate cross-functionally with Sales, Customer Success, Onboarding, Support, Product, and Marketing to drive customer success and revenue growth.Skills & Qualifications:  3+ years of experience in a fast-paced, client-facing sales or account management role, preferably in SaaS.Proven ability to manage and grow a book of business through strong client relationships, retention, and upsell/cross-sell opportunities.Excellent communication and listening skills, with the ability to uncover client needs, risks, and growth opportunities.Comfortable leading customer meetings, presentations, and webinars, including preparation and follow-up.Analytical and data-driven, with experience identifying trends, opportunities, and potential client concerns.Experience using CRM tools, preferably Salesforce.Ability to work independently while collaborating cross-functionally in a team environment.Adaptable, resourceful, and comfortable in a high-growth, changing environment.Background in Business or Sales and experience in the health & wellness industry are considered assets.Familiarity with SEO, brand strategy, or website management is a plus.Why Work With Us?  Work with a passionate, dynamic, and fast-growing team dedicated to making a meaningful impact in the wellness industry. Competitive salary, vacation, and benefits package. Hybrid work environment with opportunities for career growth and development. Work in a culture that values creativity, collaboration, and continuous learning.  Please note that only those selected for an interview will be contacted.    We appreciate you taking the time and look forward to reviewing your application  WellnessLiving is proud to be an equal opportunity employer. We base employment decisions solely on qualifications, experience, and business needs. We do not tolerate discrimination or harassment of any kind. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by applicable laws.  We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach. 

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