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Claims Adjuster I, Auto
2 weeks ago
About the roleAt Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in and “grow with us”. We have an exciting new opportunity, in claims for a Claims Adjuster 1, Auto.As a Claims Adjuster I, Auto, you will work with customers who have experienced a loss to their automobile and have had a disruption to their daily routines, such as dropping kids off at school, commuting to school or work, or completing work tasks with commercial vehicles. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the initial steps of taking the statement, opening the new claim, and moving it forward to the applicable adjuster, so we can get them back on track quickly and efficiently. Please note: This role requires full-time in-office work for the first 6 months to encompass training and initial role performance.What You’ll Do Here:Be a subject matter expert (SME) on our policies, products, services, and initiativesYou will focus on first call resolution and open all new automobile claims, take full statements, confirm coverages, and move all claims forward expediating the claims process and ensuring second to none customer experiencesAccurately and clearly document files to reflect conversations and actions taken on claimsApply your knowledge, problem solving skills and making on-the-spot decisions to move the claims forwardCommunicate via email, telephone, and text messages with customers, vendors, and teammates.Willingness to initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges and support colleaguesEnsure that daily call centre metrics are met while taking a high volume of inbound callsProvide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner, and other ad hoc dutiesExecute multiple tasks aligning with changing priorities and time-sensitive deadlinesWhat You Bring to the Table:Previous adjusting and/or customer service experience is an assetEmpathy with customers and a genuine passion for supporting people through the claims process.Self-motivated, resourceful, and resilient to independently overcome various situations.Strong problem-solving skills and critical thinking abilities.Flexibility and ability to quickly pivot as priorities may change with claims volume.Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.Effective multi-tasking and efficient prioritization of tasks and time management.Excellent listening and communication skills with the ability to foster strong working relationships.Comfort with using multiple computer screens and navigating multiple applications concurrently.Commitment to continuous learningLiving the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital.Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 AM to 6:00 PM, and Statutory Holidays.No Canadian work experience required, however, must be eligible to work in Canada.Hours of Operation for the Department:Monday to Friday and the Occasional Saturday/Statutory Holidays8:00AM-6:00 PM MST8:00 AM-5:00 PM PSTIl s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.
