Senior Manager, Operational Resilience

Job DescriptionWhat is the opportunity?Develops business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.What will you do?Lead the Wealth Management Testing Center of Excellence team that is responsible for the creation and execution of test cases covering Business Continuity, Operational Resilience, Incident Management and Third PartiesIdentify opportunities for process improvement and create process improvement proposalsDeveloping, enhancing and disseminating information on testing processes, standards and initiatives. Providing support for the development and delivery of training on testingDevelop & maintain strong relationships with Wealth Management Technology stakeholders to find opportunities to leverage and/or partner Disaster Recovery exercises, to minimize the impact on our Business and Operational stakeholdersMonitoring and reporting on the compliance of critical processes, services and technology, in accordance with applicable Policies and Standards relating, but not limited to: Business Continuity Risk Management, Third Party Risk Management readiness, Operational Resilience and Incident & Crisis ManagementSupporting businesses in relationships with audit and government regulators on business continuity issues.Leading business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Providing support and expertise during live events.Developing, processes to log issues/gaps resulting from test scenarios in the Enterprise Issue Management tool, partnering with Business and Operational stakeholders. Monitoring and reporting on the issues to ensure compliance to applicable Policy and/or StandardWhat do you need to succeed?Must-haveCollege or University degree in Business Administration, Technology, or BCM and Emergency Management3-5 years of combined knowledge, skill, and background in any of operational risk, risk practices, business continuityKnowledge of Enterprise Business Continuity Risk Management, Incident & Crisis Management, Third Party Risk Management and Operational Resilience Standards and PolicyThe ability to collaborate and work effectively in teams, with internal departments or suppliers, building partnerships with stakeholders.Excellent written and verbal communication skills coupled with the ability to engage effectively across all levels of the organization.Nice to HaveKnowledge of RBC WM Lines of Business: business products / services, processes / workflows.Process documentation, Business Architecture, Tabletop testing and/or Workshop facilitation experience.Knowledge of Riskonnect (or other BCM tools), Archer, EIM and Microsoft Office tools.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactJob SkillsAvailability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative, Team Development, Testing TechniquesAdditional Job DetailsAddress:180 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2025-12-24Application Deadline:2026-01-23Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.