Disability Case Manager

1 week ago


Toronto, Canada Sun Life Full time

Job Description :This is a Hybrid Position in our Torobto locationMake a Meaningful Impact on Health and RecoveryAre you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.What You’ll DoAssess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.Build strong, trust-based relationships with clients, employers, and healthcare providers.Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.What Sets You ApartFrontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)Bachelor’s degree in Healthcare, Kinesiology or Business3-5 years of professional experience, ideally in healthcare or case managementDemonstrated strength in these key skills: - Emotional Intelligence - Crisis Intervention - Case Management - Rehabilitation Techniques - Analytical Skills - Critical ThinkingWhat You Need to SucceedStrong analytical and decision-making skillsResilience and adaptability in fast-paced, emotionally complex situationsComfort with digital tools and multiple platformsA collaborative, team-first mindsetWhy Join Us?A comprehensive training program and continuous learning opportunitiesA supportive, inclusive, and purpose-driven cultureCompetitive compensation, benefits, and wellness programsOpportunities for career growth and internal mobilityA chance to make a real difference in people’s livesCurious about the role?Follow a day in the life of a Sun Life DCM: [LinkedIn Post]( )



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