Senior Application Support Analyst

Job DescriptionWHAT IS THE OPPORTUNITY?We are seeking a highly skilled and motivated Level 3 Platform Administrator and support engineer to join our team in Toronto. The role in Data Fabric services combines platform support expertise with Site Reliability Engineering principles to ensure the stability, scalability, and reliability in RBC Capital market big data and analytics platforms. The ideal candidate will bring strong troubleshooting skills, a passion for automation, and the ability to collaborate across teams to improve platform performance and operational efficiency. WHAT WILL YOU DO?Provide third-level support for critical platform-related incidents, ensuring timely resolution and minimal downtime.Administer, investigate, and resolve platform issues using home grown monitoring tools such as ITRS Geneos, and other vendor products such as Grafana, Splunk etc.Act as an escalation point for Level 1/2 support teams, providing mentorship and guidance as needed.Maintain and update runbooks, knowledge bases, and support documentation to streamline issue resolution.Manage and coordinate incident response activities, participate in post-mortem analyses to identify root causes and implement preventive measures.Develop and implement automation scripts and tools to reduce manual operational tasks and improve system reliability.Collaborate with development teams to identify and address system bottlenecks, inefficiencies, and vulnerabilities.Utilize Infrastructure-as-Code (IaC) tools (e.g., Terraform, Ansible) to manage and provision infrastructure in Databricks deployed in MS AzureWHAT DO YOU NEED TO SUCCEED?Must have:Experience: 3-7 years of experience in platform administration & supportHands-on experience with monitoring toolsFamiliarity with cloud platforms and K8 (e.g., OCP, Kubernetes, Azure).Previous experience in a hybrid cloud environment or large-scale distributed systems.Proficiency in scripting languages (e.g., Python, Terraform, Bash, PowerShell).Nice-to-have:Strong understanding of CI/CD pipelines and related tools (e.g., Apache Airflow, Job Schedulers, Helios, GitHub Actions).Experience with incident management tools (e.g., Service Now, Jira, Confluence).Database experience, adept in networking protocolsHave a “client first” mentality with a concern for quality and deliveryWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-POSTJob SkillsComputer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job DetailsAddress:90 WESTERN PKY:BEDFORDCity:BedfordCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:CAPITAL MARKETSJob Type:RegularPay Type:SalariedPosted Date:2025-11-24Application Deadline:2025-12-26Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.