Senior Application Support Analyst

Job Description

WHAT IS THE OPPORTUNITY?

We are seeking a highly skilled and motivated Level 3 Platform Administrator and support engineer to join our team in Toronto. The role in Data Fabric services combines platform support expertise with Site Reliability Engineering principles to ensure the stability, scalability, and reliability in RBC Capital market big data and analytics platforms. The ideal candidate will bring strong troubleshooting skills, a passion for automation, and the ability to collaborate across teams to improve platform performance and operational efficiency.

WHAT WILL YOU DO?

• Provide third-level support for critical platform-related incidents, ensuring timely resolution and minimal downtime.
• Administer, investigate, and resolve platform issues using home grown monitoring tools such as ITRS Geneos, and other vendor products such as Grafana, Splunk etc.
• Act as an escalation point for Level 1/2 support teams, providing mentorship and guidance as needed.
• Maintain and update runbooks, knowledge bases, and support documentation to streamline issue resolution.
• Manage and coordinate incident response activities, participate in post-mortem analyses to identify root causes and implement preventive measures.
• Develop and implement automation scripts and tools to reduce manual operational tasks and improve system reliability.
• Collaborate with development teams to identify and address system bottlenecks, inefficiencies, and vulnerabilities.
• Utilize Infrastructure-as-Code (IaC) tools (e.g., Terraform, Ansible) to manage and provision infrastructure in Databricks deployed in MS Azure

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Experience: 3-7 years of experience in platform administration & support
• Hands-on experience with monitoring tools
• Familiarity with cloud platforms and K8 (e.g., OCP, Kubernetes, Azure).
• Previous experience in a hybrid cloud environment or large-scale distributed systems.
• Proficiency in scripting languages (e.g., Python, Terraform, Bash, PowerShell).

Nice-to-have:

• Strong understanding of CI/CD pipelines and related tools (e.g., Apache Airflow, Job Schedulers, Helios, GitHub Actions).
• Experience with incident management tools (e.g., Service Now, Jira, Confluence).
• Database experience, adept in networking protocols
• Have a "client first" mentality with a concern for quality and delivery

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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