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Recreation Assistant, Guest Services

1 week ago

St Catharines, Ontario, Canada City of St. Catharines Full time

Duties and Responsibilities:

  • Responsible for all customer related interactions in the facility, for example:

    • Answering the phone and greeting visitors upon arrival,

    • Answering questions and providing program information, and  

    • Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.

  • Responsible for daily administration of the front office, for example:

    • Filing and administrative duties such as daily reports and mail,

    • Preparing and ensuring completion of appropriate forms for programs,

    • Organizing program equipment for instructors and program staff, and

    • Updating staff manuals, plans and leisure guide information as required.

  • Monitor class registration levels and provide information to recreation staff.

  • Monitor the facility and report problems and unusual occurrences to management.

  • Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.

  • Perform other related duties as required.

Position Requirements:

  • Grade 12 Diploma.

  • Demonstrated experience working in a recreation, retail or tourism field.

  • Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.

  • Well developed customer service and communication skills.

  • The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.

  • Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.

  • Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).

  • Ability to meet the physical requirements of the job.

  • A demonstrated commitment to enhancing a safety culture.

  • Current First Aid and CPR certificates.

  • Proven completion of Ministry of Labour Worker Health and Safety Awareness training. 

  • A valid Ontario driver's licence, Class "G", with a clean driving record.

Hourly Rate: $21.16

Expected Work Location: Kiwanis Aquatics Centre

Hours of Work: Monday, 5:00 AM to 2:00 PM