Manager, Supplier Projects

Job DescriptionWhat is the opportunity?RBC Cards & Loyalty Supplier Operations is hiring for a Manager – Supplier Projects. You will join a team of managers leading, overseeing and integrating a variety of initiatives, system enhancements with our partner that manufactures, personalizes and ships all of RBC Credit and Debit cards for Canada, RBC Bank and Caribbean Banking. You will act as a key conduit and subject matter expert with PB&CB National Office partners, while focusing on driving superior operational effectiveness and client experience by representing the supplier in RBC meetings and managing supplier deliverables and timelines for project intake and delivery.   Please note that this is an in-office role with a minimum of 4 days in office per week.What will you do?Act as subject matter expert on supplier processes, solutions, capabilities, technology, and integration with RBC systems and processes during project stage of initiatives, and during established change management processesBe responsible for supporting and integrating a variety of projects including system enhancements and new products; oversees system enhancements/change activities through to completion (UAT and PIV)Be accountable for the successful launch and seamless implementation and integration of supplier solutions for assigned projects and change requests – on time, on budget, and on point functionalityEnsure suppliers’ functions and solutions are in alignment with project goals and with relevant risk and compliance guidelines, and that solutions are efficient and effectiveAs appropriate, manage or contribute to research and analysis leading to definition of supplier requirements, to assist in the resolution of complex business problems or to assist in building solutions to new productsReview, signs off, or coordinate approvals on various artefacts during project stage (e.g. change requests, business requirements, test plans, risk assessments, etc.)Ensure key stakeholders are kept informed through timely updates, critical path measurements, progress reports, and issues escalationIdentify throughout project lifecycle, new or unused supplier capabilities that could be leveraged for greater efficiency and effectivenessLead investigation and resolution of complex, high and medium impact system malfunctions or process breakdowns during project and post-project warranty stages, convening cross functional teams, establishing root cause, completing impact analysis, formulating and executing remediation strategies and completing a post-mortem review to leverage lessons learned and mitigate risk of recurrenceProvide support and counsel for pre-project scoping inquiries regarding assigned suppliersDemonstrate a collaborative approach – exemplifies appropriate behaviors, language and actions supporting a positive and productive work environment on a consistent daily basisWhat do you need to succeed? Must-haveExperience working on projects, clarifying requirements and understanding technical solutionsStrong organizational skills, be an out of the box thinker with a growth mind-setProven ability to work effectively in a fast paced and changing environmentCanadian Banking Operations experienceStrong technical skills with experience using MS Excel, Word, Power Point and SharePointStrong problem-solving skills and ability to accurately define problems, identify relevant factors and objectively consider alternatives and the impact of possible solutionsExcellent analytical mindset and keen ability to execute quality documentationHigh level of initiative, be proactive, poses motivation and ability to influence change, executing with a sense of urgencyAble to work in a less structured environment and handle ambiguityNice-to-have Card Operations background/experienceLoyalty and Rewards background/experience3rd party performance/relationship management experienceInvoice and Reconciliation experienceWhat's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork with a great and supportive teamJob SkillsCommunication, Detail-Oriented, Interpersonal Relationship Management, Process Management, Teamwork, Vendor ManagementAdditional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:PERSONAL & COMMERCIAL BANKINGJob Type:RegularPay Type:SalariedPosted Date:2026-01-19Application Deadline:2026-01-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.