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Customer Experience Associate
3 weeks ago
Requisition ID: 245256Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking forProcessing day to day transactionsNurturing rich, long-standing relationshipsContributing to the Branch’s targets by identifying and fulfilling simple sales opportunitiesBeing a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needsIs this role right for you? In this role you will:Build strong customer relationships and deliver excellent customer serviceUncover and solve customers’ needsExplain complicated concepts simplyDemonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environmentDemonstrate an eagerness to learn and determination to succeedDo you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:Have proven customer service skills through work or community involvementAre willing to assist in a professional, friendly and efficient mannerAre available to work a flexible scheduleAre comfortable in simple sales situationsHave strong technical skills and the ability to promote digital and self-service banking options to our customersWhat’s in it for you?The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkersA rewarding career path with diverse opportunities for professional developmentInternal training to support your career growth and enhance your skillsAn organization committed to making a difference in our communities – for you and our customersYou can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.A competitive compensation and benefits packageIn addition to French, the incumbent must also have sufficient proficiency in English, as the role involves regularly interacting and collaborating with groups and individuals based in Toronto, as well as consistently engaging with other people, including clients, who speak English, both locally and elsewhere. Location(s): Canada : Quebec : Westmount Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
