Associé(e), AdminPlus

Job Description :About Sun Life and AdminPlusSun Life is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate clients. AdminPlus is our specialized service offering benefits administration outsourcing to Group Plan Sponsors.Role OverviewWe're seeking a detail-oriented and adaptable AdminPlus Associate to join our team. In this role, you'll provide crucial support for our growing Member Direct Billing (MDB) service, which collects premiums from individual Plan Members with active coverage who are on leave from employment.Main Responsibilities Manage day-to-day member direct billing tasks based on unique client plan designs and administrative processesSend and follow up on Pre-Authorized Debit (PAD) agreementsMaintain accurate member status and transaction information in our administrative systemValidate payments and action daily uploadsFollow up on member status changes, coverage adjustments, and non-payment of premiumsCollaborate with internal teams on premium collection and member inquiriesProcess refund requests and maintain up-to-date member balancesAdminister monthly fee calculations and reporting for applicable clientsAct as a subject matter expert on member direct billing during new implementations and investigationsWhat do you need to succeed? Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.Billing, payroll or accounting experienceExperience with billing systems and processesProficiency in Microsoft Excel, Word, and database managementPositive attitude and commitment to delivering high-quality serviceUnderstanding of Group Benefits and administrative practicesExcellent attention to detail and organizational skillsAbility to adapt to changing priorities and multitask effectivelyStrong analytical and problem-solving skillsAbility to work effectively in a cross-functional team environmentWhat we offerOpportunity to work with a leading financial services organizationWe are proud to be on the 2024 Best Workplaces in Canada list by Great Place to WorkFlexible Benefits from the day you join to meet the needs of you and your familyWellness programs that support the three pillars of your health – mental, physical, and financialCollaborative and supportive team environmentContinuous learning and development opportunitiesCompetitive salary and benefits packageA hybrid work environmentJoin our team and play a crucial role in delivering exceptional service to our clients through the AdminPlus Member Direct Billing program. If you're ready for a challenging and rewarding career in benefits administration, we want to hear from you