Group Benefits Product Manager

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Product Manager will support the strategic development, launch and management of activities and initiatives related to Sun Life's Group Benefits Plan Sponsor and Advisor experience . The successful candidate will work in a fast-paced and dynamic environment and will be responsible for enabling the delivery of digital experiences and services by building and overseeing the product roadmap to successfully launch innovations to the market and improve our internal practices.  The successful candidate will  drive project delivery, support strategy development and work closely with key stakeholder and peers across Group Benefits, Client Experience Office and Operations teams to deliver on our plans.

What will you do:

• Support the development and management of the sponsor and advisor experience strategy

• Contribute to the development of the GB sponsor and advisor experience strategy and initiative roadmap by recommending features, services and enhancements

• Proactively identify and assess opportunities and deliver strategies considering client needs, competitive intelligence and operational constraints

• Advocate for our Plan Sponsors and Advisors, driving towards a One Sun Life experience

• Help define the Sponsor Journey and Advisor Journey roadmap, support the execution of roadmaps and ensure baseline reporting is maintained

• Contribute to the creation and promotion of our Plan Sponsor Journey , including thought leadership, proposal content, communications / presentations and support

• Develop, maintain and manage a backlog of initiatives, innovation concepts pilots, and product recommendations to inform the Sponsor and Advisor roadmap

• Use structured problem solving and data and insights to understand issues / challenges that arise and to propose solutions 

• Enable the delivery of digital solutions to enhance the sponsor and advisor experience

• Define, support and drive the vision for digitizing experiences for our Sponsors and Advisors to ensure an optimal experience and to create engaging, fulfilling and interactive experiences for our Plan Sponsors and Advisors

• Enable delivery of digital capabilities and project support to Plan Sponsor and Advisor experience improvements via an MVP (Minimum viable product) approach by participating in the development of strategy, business models, and business cases where applicable 

• Develop, implement and manage projects including working group sessions, project updates, and relevant governance and change management processes to see a product or concept from conception through roll out and future monitoring

• Accountable for the management and delivery of initiatives by supporting planning; business value-based prioritization; resource & stakeholder management; execution; issue escalation and resolution; risk & financial management; communication and KPI managemen

Oversee the AdminPlus product

• Own GB's solution for outsourced Plan Sponsor benefit plan administration and related services

• In partnership with Operations, recommend enhancements to the AdminPlus strategy, roadmap and execution plan to evolve the product offering and support sales

• Demonstrate exceptional problem-solving skills to address complex client customization requests and product-related escalations

Foster strong relationships

• Own outcomes and provide updates to leaders and key partners  relating to project and capability delivery, client experience, market impacts, and our overall team strategy

• Develop strong working relationships with other internal stakeholders who support the project and digital lifecycle within Sun Life, as well as external industry peers and organizations

What do you need to succeed:

• A strong understanding of the Canadian Group Benefits Market (5+ years)

• A Client-obsessed perspective to support continued innovation and overcome obstacles

• Experience leading and navigating projects spanning multiple teams with a proven track record of successful delivery

• Expert written and verbal communication and facilitation skills, and ability to lead large groups with varying perspectives and backgrounds to aligned outcomes

• A demonstrated history of strategic thinking, paired with strong problem-solving skills and a curious approach to see problems as opportunities 

• Ability to leverage data to analyze problems and synthesize into meaningful insights to provide recommendations 

• Strong presentation skills with the ability to influence

• High attention to detail and accuracy of information

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Why join Sun Life:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• A collaborative and interactive team environment

• Being part of our journey in developing the next greatest digital experience

• Working together, sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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