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System Administrator – On Site
1 day ago
System Administrator – On Site Job description IO Solutions is looking for a Systems Administrator to join our dynamic contact center environment. This position plays a critical role in ensuring the seamless operation of our infrastructure. Responsible for designing, implementing, and maintaining robust systems/servers, the successful candidate will collaborate with cross-functional teams to optimize performance, troubleshoot issues, and implement security measures. Joining our team would allow you to contribute your expertise in creating a reliable and efficient infrastructure foundation that empowers our contact centers to deliver exceptional customer experiences. Responsibilities Configuring, maintaining and troubleshooting servers, networks and IT infrastructure to ensure optimal performance and uptime Monitoring system performance, analyzing logs and identifying potential issues to prevent downtime and security risks Managing user accounts, permissions and access controls to ensure data security and comply with company policies Installing and updating software, patches and security updates to keep systems secure and operating efficiently Performing regular data backups and implementing disaster recovery plans, preventing data loss and ensuring business continuity Responding to technical issues, supporting end users, and resolving hardware and software problems efficiently Documenting system configurations, processes and troubleshooting steps for future reference and team collaboration Collaborating with IT teams and vendors to implement new technologies, optimize infrastructure and improve overall system reliability Key participant in IT audits Managing inventory of all equipment, hardware, spare parts, and IT software licensing and distribution for VMware, Microsoft, EDR and Antivirus, etc. Preserves assets by implementing disaster recovery, backup procedures, and information security policy. Configuring and maintaining Active Directory Structures, GPOs, user permissions, identity management, network file, and print services. Providing Tier II/III IT support for daily operational tasks. Schedules, coordinates, and deploys server updates and preventative maintenance with limited downtime Planned and deployed redundancy into existing systems to eliminate downtime due to server failure. Conducting Vulnerability and penetration testing for Corporate IT Vulnerability Assessments and remediating them on a priority basis for PCI DSS or any other compliance Managing and Supporting Security System for Physical Access Control and Video Surveillance. Qualifications Degree in computer science, information technology, or a related field, or equivalent experience. Operating Systems: Deep knowledge of Windows Server & Linux (installation, config, admin). Networking: TCP/IP, DNS, DHCP, Firewalls, VPNs, Routing. (Fortinet preferred) Cloud Computing: Experience with AWS, Azure, or Google Cloud. Security: Understanding of cybersecurity, backup/recovery, and access management. Hardware & Virtualization: Server hardware, storage, VMware, Hyper-V. Scripting/Automation: PowerShell, Python for automating tasks. Benefits Transport refund (terms and conditions apply) Dynamic and challenging work environment Career Advancement program
