Support Services Administrator

Are you passionate about customer service?  Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friendsRentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America.  While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.This role supports our commercial and residential customers while providing World Class customer service.  They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas.  Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes.  They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.Location: 121 Gibson St. Fredericton, NB E3A 4E1Data entry of new contracts, job sales, and product sales into our CRM softwareUpload and file copies of contracts for new customersCustomer account maintenance. Contact updates, changes to billing, PO’s, etc.Daily and consolidated month end invoicingProcess and apply credit memos as requiredEnsure accuracy in our invoice process, ensuring all relevant data is correct  Upload invoices into customer 3rd party portals as requiredEnsure month-end procedures are followed and deadlines metCreate reports in Excel to provide to customers with special requests as neededProcess credit cards as requiredCreate device maps as requiredCompile and review sales sheets for service completion and accuracyAssisting to resolve customer disputes with the accounts receivable teamMonitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completionAssist Sales Reps and the Operations team with looking up customer info in CRM.Track business and technician licenses for expiry/renewalAssemble logbooks (info binders) for customers as requiredAdditional responsibilities as assignedRequirements2+ years of Admin experience in a fast-paced professional environmentDemonstrated proficiency with Microsoft Word, Excel and Power-Point Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, CalendarsAble to learn and use multiple computer systemsKnowledge of Vendor Portals is an assetExcellent proof-reading abilities Strong analytical skills and attention to detailAble to multitask in a fast-paced environmentPrioritize work without direct supervisionStrong communication (verbal and written)Able to exercise tact and diplomacy when dealing with others Strong work ethic, punctual and maintain a professional demeanorHigh School Diploma requiredPreferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experienceBenefitsWorld class training of the latest industry best practicesGreat benefits - Medical, Dental, and Vision, Employer-matched RSPPaid vacation, holidays, and PTO daysShort and long-term disabilityLife InsuranceAI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.We are dedicated to protecting your personal data and complying with all relevant data privacy regulations throughout the recruitment process. By applying, you consent to the processing of your data as described in our full Privacy Policy, which you can access at: https://careers.rentokil-initial.com/privacy-policy/