Service Administrator

2 weeks ago


Fredericton, Canada TEEMA Solutions Group Full time

A well-established heavy equipment organization in Fredericton, NB is seeking a highly organized and detail-oriented Service Administrator to support its Service Department. This is a fast-paced, customer-focused role ideal for someone who enjoys administration, multitasking, and working in a hands‑on industrial environment.

The Service Administrator plays a critical role in ensuring service operations run smoothly by supporting work order processing, technician billing, warranty administration, and inventory coordination.

Key Responsibilities

- Administer and manage service work orders from open to close

- Process and track technician labour hours for accurate billing

- Prepare invoices for customers and internal departments

- Administer warranty claims and ensure proper documentation and submissions

- Support the sales team by helping manage inbound and outbound equipment flow

- Track equipment inventory and unit movements

- Provide administrative support to the Service Manager and Branch leadership

- Maintain organized service records and files

- Assist with additional office and operational support as required

Qualifications & Skills

- Post‑secondary education in Business Administration or a related field is considered an asset

- Previous experience in an administrative, service, or equipment‑based role is preferred

- Strong computer skills and comfort working with service or ERP systems

- Excellent organizational and time management abilities

- Strong attention to detail and accuracy

- Professional communication and customer service skills

- Ability to thrive in a fast‑paced, changing environment

- Interest in heavy equipment or mechanical environments is a strong asset

- Willingness to work full‑time (40+ hours/week)

What’s Offered

- Competitive compensation

- Employee and family assistance program

- Company pension or retirement program

- Stable, long‑term career opportunity

- Supportive team environment with growth opportunities

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