Service Delivery Manager

7 days ago


Grande Prairie, Canada Paladin Airport Security Services Full time

Service Delivery Manager

We are currently hiring a full-time Service Delivery Manager(s)  based out of the Grande Prairie Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. 
  • You receive top industry wages
  • You have the opportunity to advance and grow your career
  • You receive comprehensive benefits
What do Service Delivery Managers do?
  • Overseeing screening operations at various checkpoints in their designated airport
  • Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity
  • Take an ownership role in screening checkpoint operations and screening compliance
  • Build and maintain strong customer relationships with the stakeholders within aviation security
  • Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
  • Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations
  • Lead and mentor Screening Officers, promoting an engaged and motivated workforce
  • You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and culture
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process when and as needed
  • Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
  • Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
  • Conduct workplace investigations with guidance from People & Culture and the senior leadership team
  • Perform essential administrative tasks in alignment with daily operations
  • Actively performance manage screening officers
What you bring to PASS:
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset 
 

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

This posting will be open until  filled.  All interested applicants must apply online via our career portal.

Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs. 

  • Local Delivery Driver

    2 weeks ago


    Grande Prairie, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... - Local Class 1 Delivery Driver: Grande Prairie, AB - Hours & Shifts: - Starting wage:...


  • Grande Prairie, Canada Atmosphere Ltd. Full time

    About Atmosphere Ltd.Atmosphere Ltd. is a leading apparel retailer, committed to providing exceptional customer experiences through our assortment of industrial and casual apparel and footwear.We are seeking an experienced Assistant Store Leader to join our team at West Gate. In this role, you will be responsible for providing leadership to the store team,...


  • Grande Prairie, Canada G.P. SPEEDY DELIVERY HOTSHOT SERVICE LTD. Full time

    **Work setting**: - Various locations **Tasks**: - Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products - Use maps and other trip planning aids - Record trip information such as vehicle mileage, fuel costs and any problems - Perform pre-trip, en route and post-trip inspection and oversee all aspects of...

  • Parts Delivery Driver

    2 weeks ago


    Grande Prairie, Canada Hansen Ford Lincoln Full time

    **Automotive Parts Delivery Driver -** - Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors. - Verifies that invoice matches purchase order for each pick-up. - Checks payments received with the invoices for each delivery. - Keeps an accurate log of daily deliveries and pick-ups. Requests recipient's...


  • Grande Prairie, Canada Surepoint Group Full time

    About the PositionWe are seeking a seasoned Compression Services Director to lead our compression branch team. This role requires strong leadership capabilities, technical expertise, and operational management skills.Key ResponsibilitiesProvide leadership and guidance to the compression branch team.Direct and coordinate activities of the parts and service...

  • Service Writer

    2 weeks ago


    Grande Prairie, Canada OK Tire & Auto Service Full time

    **About us** OK Tire & Auto Service is a locally owned and operated business in Grande Prairie, AB. We are fast-paced, customer focused, and overall fun place to work. We are looking for hardworking individuals that want to be part of a growing business, and ensure top quality customer service. **Duties**: - Greet customers and provide excellent customer...


  • Grande Prairie, Canada AutoCanada Inc. Full time

    **Financial Service Manager** **Grande Prairie Subaru** **Grande Prairie, Alberta** **Grande Prairie Subaru** is looking for an experienced **Financial Service Manager** to join our growing team! This role requires someone with an entrepreneurial spirit that wants to build a business and has the time and work ethic to do so! The Finance Manager oversees...


  • Grande Prairie, Canada Baker Hughes Gruppe Full time

    About UsBaker Hughes Gruppe is committed to making energy safer, cleaner, and more efficient for people and the planet. We have been conducting business in over 120 countries for over a century and have developed innovative technologies and services that support our customers' needs. Our team is dedicated to delivering exceptional results and creating value...

  • Shop Laborer

    1 week ago


    Grande Prairie, Canada Lufkin Industries Full time

    **Role Summary/Purpose** The Shop Laborer /Delivery Driver will report to the Grande Prairie Store Manager and will play an important role servicing customers at site in and around the area. This position works 10-4 and has on call. **Essential Responsibilities** - Pick-up and delivery of pumps while following established guidelines for transportation. -...


  • Grande Prairie, Canada Surepoint Group Full time

    SummaryThe Compression Services Operations Manager provides technical and operational expertise, and champions service excellence, creating customer satisfaction. This position efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. The Compression Services Operations Manager...

  • Truck Dispatcher

    2 weeks ago


    Grande Prairie, Canada G.P. SPEEDY DELIVERY HOTSHOT SERVICE LTD. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Transportation **Tasks**: - Advise vehicle operators of traffic and other problems - Assist with maintenance of communications equipment - Dispatch personnel according to schedules and work orders - Dispatch personnel as required by emergency...

  • Shop Manager

    1 week ago


    Grande Prairie, Canada Pathmaker Service Co Ltd. Full time

    Pathmaker Service Co Ltd is looking for a Shop Manager for their growing operation in Grande Prairie, AB. The company is family owned and operated and has been proudly serving Alberta and BC's Oil and Gas Industry for over 40 years. Primary Responsibilities: - Work closely with the other management intaking, documenting, diagnosing and repairing...

  • Night Clerk

    1 week ago


    Grande Prairie, Canada Turbo Delivery inc Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Hospitality industry - Urban area **Tasks**: - Provide general information about points of interest in the area - Investigate and resolve complaints and claims - Clerical duties (i.e. faxing, filing, photocopying) - Answer telephone and relay...


  • Grande Prairie, Canada Parts Authority Part time

    Powered By SubcompaniesIMC Powered By Parts AuthorityOverviewParts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers across various states.Parts...

  • Service Manager

    2 weeks ago


    Grande Prairie, Canada PepsiCo Full time

    Overview: **Service Manager**: This position contributes to the success of the Pepsi Beverages Company by selling our service to gain a competitive advantage, improve cost and productivity, lead our people. **Responsibilities**: **Service Manager**: This position contributes to the success of the Pepsi Beverages Company by selling our service to gain a...

  • Service Manager

    1 week ago


    Grande Prairie, Canada AutoCanada Inc. Full time

    **Service Manager** **Grande Prairie Subaru** **Grande Prairie, Alberta** We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as - **Service Manager**! You will play a crucial role in directing the team of associates who facilitate the completion of work required to service...

  • Service Manager

    1 week ago


    Grande Prairie, Canada Enerflex Ltd. Full time

    Reporting to the Regional Branch Manager, the Service Manager is responsible for but not limited to developing and engaging a team of service employees that will offer legendary customer service to all customers, enhancing the company brand and reputation while working toward business objectives.We seek a candidate who has a core foundation of integrity and...

  • Food Service I

    4 weeks ago


    Grande Prairie, Canada Alberta Health Services Full time

    Under the general supervision of a Supervisor, you will be responsible to use strong customer service, teamwork, and organizational skills to prepare, handle, portion and package food, beverages, assemble trays. Provide patient meal delivery and pick up. Order and put away unit supplies. Safely operate and clean industrial food service equipment, adhere to...


  • Grande Prairie, Canada Hi-Way 9 Express Ltd Full time

    HI-WAY 9 GROUP OF COMPANIES We are currently hiring a Pickup and Delivery Line Run Driver in our Grande Prairie location. Job Descriptions: - Pick up freight within the city and delivery to customers in towns a cities outside of Grande Prairie, AB. - Commitment to customer service - Valid class 1 with air brakes, driver’s license and abstract - Good...


  • Grande Prairie, Canada Intelcom | Dragonfly Full time

    Operations Customer Service Representative page is loadedOperations Customer Service RepresentativeApply locations Canada, Alberta, Grande PrairieTime type: Full timePosted on: Posted 8 Days AgoJob requisition id: JR107994Ride the next mile with usWhy choose Intelcom and become one of our Operations Customer Service Representative?- You thrive on helping...