Sr. Director, Customer Success
6 days ago
Responsibilities:Lead and oversee global Customer Success and Support operations to ensure alignment with company objectives.Build and develop high-performing teams that prioritize accountability, collaboration, and continuous improvement.Implement efficient operating models to optimize workload balance, shift coverage, and service quality.Use data and technology to drive operational performance, improve customer satisfaction, and streamline workflows.Establish and monitor key performance metrics such as CSAT, NPS, first response time, and SLA adherence.Collaborate with cross-functional leaders to ensure the customer journey reflects our company’s commitment to excellence.Develop and maintain strong offshore partnerships, ensuring performance, communication, and cultural alignment.Foster a learning culture through coaching, mentorship, and professional development opportunities for your teams.Provide regular insights and strategic recommendations to senior leadership to continuously improve customer experience and retention.Skills & Qualifications:Bachelor’s degree in business, operations, or a related field (Master’s preferred).8+ years of experience leading Customer Success or Support operations within SaaS, including 3+ years in a senior leadership role.Proven track record in improving retention and customer satisfaction through operational excellence.Experience managing offshore teams and scaling global service operations.Strong analytical mindset with expertise in data-driven performance management and workforce optimization.Proficiency with support platforms such as Zendesk, Intercom, or Salesforce Service Cloud.Exceptional leadership, communication, and change management skillsWhy Work With Us?Work with a passionate, dynamic, and fast-growing team dedicated to making a meaningful impact in the wellness industry.Competitive salary, vacation, and benefits package.Flexible hybrid work environment with opportunities for growth and development.A culture that values creativity, collaboration, and continuous learning.Please note that only those selected for an interview will be contacted. WellnessLiving is proud to be an equal opportunity employer. Employment decisions are based solely on qualifications, experience, and business needs. We do not tolerate discrimination or harassment of any kind. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by law.
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Sr. Director, Customer Success
10 hours ago
Richmond Hill, Canada WellnessLiving Systems Inc. Full timeSr. Director, Customer Success at WellnessLiving Sr. Director, Customer Success Salary : Based on experience + Benefits + VacationLocation : Toronto, ON (Hybrid / Remote Options Available)Length : Full-Time, PermanentReporting Manager : Chief of Technology and Operations (CTO/COO) About Us: At WellnessLiving, we empower thousands of health and wellness...
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Sr. Director, Customer Success
2 days ago
Richmond Hill, Ontario, Canada WellnessLiving Full timeSr. Director, Customer SuccessSalary: $140,000 - $180,000 + Benefits + VacationLocation: Toronto, ON (Hybrid / Remote Options Available)Length: Full-Time, PermanentReporting Manager: Chief of Technology and Operations (CTO/COO)About Us: At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into...
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Sr. Director, Product Marketing
3 weeks ago
Richmond Hill, Canada OpenText Full timeJoin to apply for the Sr. Director, Product Marketing role at OpenText . OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...
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Sr. Director, Product Marketing
3 weeks ago
Richmond Hill, Canada OpenText Full timeJoin to apply for the Sr. Director, Product Marketing role at OpenText. OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...
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Sr. Customer Relationship Manager
10 hours ago
Richmond Hill, Canada OpenText Full timeJoin to apply for the Sr. Customer Relationship Manager role at OpenText 5 days ago Be among the first 25 applicants Join to apply for the Sr. Customer Relationship Manager role at OpenText Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our...
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Customer Success Associate
2 days ago
Richmond Hill, Canada Agentnoon Inc Full timeWe are seeking a motivated and detail-oriented Customer Success Associate to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. Assist our product engineers in understanding client demands and find solutions together with the Head of Product on...
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Customer Success Manager
2 days ago
Richmond Hill, Canada Agentnoon Inc Full timeWe are seeking a motivated and detail-oriented Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. Assist our product engineers in understanding client demands and find solutions together with the Chief of Staff. You will...
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Sr. Manager, Software Engineering
10 hours ago
Richmond Hill, Canada OpenText Full timeSr. Manager, Software Engineering (Cloud) OpenText is seeking a Sr. Manager, Software Engineering (Cloud) based in Richmond Hill, Canada. The OCP Platform team is looking for an experienced and visionary leader to drive the development and delivery of cloud-native Information Management Services and SaaS applications, in partnership with Product Management,...
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Richmond Hill, Canada OpenText Full timeA leading information management company in Richmond Hill is looking for a Sr. Director, Product Marketing to lead global go-to-market strategies and engage with cross-functional teams. This role requires over 15 years of experience in enterprise software, focusing on product marketing. The ideal candidate will excel in storytelling and collaboration, making...
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Richmond Hill, Canada OpenText Full timeA leading information management company in Richmond Hill is looking for a Sr. Director, Product Marketing to lead global go-to-market strategies and engage with cross-functional teams. This role requires over 15 years of experience in enterprise software, focusing on product marketing. The ideal candidate will excel in storytelling and collaboration, making...
