End-User Services Student

2 weeks ago

Waterloo, Canada QNX Software Systems Full time

Worker Sub-Type:Student (Fixed Term)Job Description: Key Responsibilities:Provide technical support for hardware, software, and peripheral issues.Assist with imaging, deployment, and maintenance of laptops, desktops, and mobile devices.Support end users with account setup, password resets, and access requests.Document troubleshooting steps and resolutions in Jira Service Management.Participate in hardware lifecycle activities, including inventory management and asset tracking.Collaborate on process improvements and automation initiatives.Ensure compliance with security and operational standards during all support activities.Qualifications:Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field.Strong interest in end-user computing and IT support.Experience or familiarity with:Operating Systems: Windows, macOS, UbuntuProductivity Tools: Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)Service Management Platforms: Jira Service ManagementBasic understanding of networking fundamentals and troubleshooting techniques.Excellent communication and problem-solving skills.Ability to work independently and as part of a team in a fast-paced environment.Customer-focused mindset with attention to detail.What You’ll Gain:Practical experience in IT service delivery and support.Exposure to enterprise-level tools and technologies.Opportunities to contribute to process improvements and projects.Mentorship from experienced IT professionals.Scheduled Weekly Hours:40Compensation Hiring Base Salary Range:$38,917.00 - $48,984.00Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of anticipated base compensation for the position. The actual base compensation offered will be determined at the time of hire and will depend on several factors, including but not limited to the student’s completed academic coursework, prior co-op work terms, relevant practical experience, demonstrated skills, and performance in any required evaluations during the hiring process.Disclosure of Position Status:This is an active opening. We are seeking to fill this position immediatelyDisclosure of Artificial Intelligence:We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

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