Claims Relationship Manager
21 hours ago
About the roleWe’re looking for a Claims Relationship Manager to join our growing teamAre you passionate about turning challenges into opportunities and providing exceptional customer experiences? Join our dynamic team as a Claims Relationship Manager, where you will be at the forefront of resolving complex customer claims issues and enhancing client satisfaction. In this role you will dive into customer claims files, collaborate with various business units, and leverage your claims technical expertise to make impactful decisions. If you’re ready to make a different and drive positive change, this is the role for you What you'll do here: Handle escalated customer claims:Analyze complex, escalated claims in accordance with the Complaint Handling Protocol Conduct thorough fact-finding using all available resources and cross-functional inputs Make sound, compliant decisions aligned with company guidelines and policies Support on executive level, better business bureau, and social media complaints Deliver exceptional stakeholder service: Provide outstanding service to customers and brokers throughout the complaints process Re-establish understanding and positive rapport with customers, vendors, and brokers Offer coaching, technical guidance, and recommendations to internal and external stakeholders to resolve problem claim files, and follow through on resolution implementation Collaborate with the Customer Complaints Resolution Office on complex cases Monitor and manage channels: Maintain and manage the Broker Escalations database with a high level of accuracy and adherence to best practices Act as Business Risk Compliance Office representative for Claims West Insight and continuous improvement: Prepare studies or briefs for management highlighting trends, root causes, and opportunities to reduce complaint recurrence Regularly review adherence to business processes and compliance requirements Proactively identify and implement efficiency improvements within the team Project work: Participate in special projects as needed, contributing subject-matter expertise and practical recommendations What you bring to the table: Extensive knowledge of property, auto and/or casualty claims. Minimum of 8 years experience managing and/or processing insurance claims is required University degree or any combination of training and experience deemed relevant for the role Completed or working towards completion of CIP designation Very strong understanding of policy wordings and application, Claims Guidelines, Best Practices, and Standard Operating Procedures Strong investigative skills and ability to think critically Exceptional customer service skills and ability to proactively seek solutions for customers Superior written and verbal communication skills including proven ability to deliver unfavorable news Proficient in diffusing situations with customers, brokers, and other stakeholders showing resilience when under stress Passion for continuous improvement and ability to mentor and coach peers Excellent priority management, organizational, and multi-tasking skills Ability to work independently demonstrating autonomy Strong working knowledge of various Provincial regulatory requirements Proficiency with computer software including Word, Excel, and SharePoint Experience using Guidewire (CC) and Salesforce (C360) is an asset This role is eligible for employee referral bonus. #myReferrals3000#LI-HybridIl s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.
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Claims Relationship Manager
3 weeks ago
Calgary, Canada Intact Financial Corporation Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
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Senior Claims Relationship Manager — Hybrid
3 weeks ago
Calgary, Canada Queer Tech Full timeA prominent insurance company in Calgary is looking for a Claims Relationship Manager to drive positive change and make a difference in the insurance industry. This role involves handling escalated claims, providing exceptional service to customers and brokers, and participating in special projects. The ideal candidate should have at least 8 years of...
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Calgary, Canada Intact Financial Corporation Full timeA leading insurance provider in Calgary is seeking a Claims Relationship Manager to resolve customer claims issues and enhance client satisfaction. This role requires extensive experience in insurance claims, exceptional customer service skills, and the ability to analyze complex situations. You'll collaborate across teams and provide support to stakeholders...
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Claims Manager
4 days ago
Calgary, Canada Rig Logistics Inc Full timeRig Logistics Inc. provides a diverse range of supply-chain management services, including Intermodal – Drayage, TL General Freight, Logistics, Dedicated Service, Temperature‑Controlled/Food Service, and Dry Vans. With a proactive approach to logistics, the company prioritizes identifying and addressing potential challenges before they occur. Operating...
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Claims Manager
4 days ago
Calgary, Canada Rig Logistics Inc Full timeRig Logistics Inc. provides a diverse range of supply-chain management services, including Intermodal – Drayage, TL General Freight, Logistics, Dedicated Service, Temperature‑Controlled/Food Service, and Dry Vans. With a proactive approach to logistics, the company prioritizes identifying and addressing potential challenges before they occur. Operating...
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Claims Manager
2 days ago
Calgary, Canada Rig Logistics Inc Full timeRig Logistics Inc. provides a diverse range of supply-chain management services, including Intermodal – Drayage, TL General Freight, Logistics, Dedicated Service, Temperature‑Controlled/Food Service, and Dry Vans. With a proactive approach to logistics, the company prioritizes identifying and addressing potential challenges before they occur. Operating...
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Claims Manager
4 days ago
Calgary, Alberta, Canada Rig Logistics Inc Full timeCompany DescriptionRig Logistics Inc. provides a diverse range of supply-chain management services, including Intermodal – Drayage, TL General Freight, Logistics, Dedicated Service, Temperature-Controlled/Food Service, and Dry Vans. With a proactive approach to logistics, the company prioritizes identifying and addressing potential challenges before they...
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Claims Analyst
2 weeks ago
Calgary, Canada Real Estate Insurance Exchange Full time**Who We Are** The Real Estate Insurance Exchange (REIX), established in 1991 by the industry for the industry, has become a cornerstone for real estate practitioners in Alberta and Saskatchewan. We are the mandatory provider of errors and omissions insurance to all licensed to trade in real estate or manage property (other than condominium property...
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Claims Specialist
1 week ago
Calgary, Canada The Sovereign General Insurance Company Full timeCompany: Sovereign Insurance Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English. **The Opportunity**: As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our...
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Logistics Claims Manager – Risk
4 days ago
Calgary, Canada Rig Logistics Inc Full timeA logistics service provider in Calgary, AB, seeks a Claims Manager to oversee the management and resolution of insurance claims. The role involves evaluating claims, analyzing trends, and working closely with insurance providers. Candidates should have expertise in claims handling, strong analytical abilities, and a relevant bachelor's degree. Preferred...
