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Business Systems Analyst, Sweda Canada Inc.Sweda Canada is a leading solution provider of Retail Point of Sale software systems, from design and development to service and support, specializing in the Grocery industry. To meet our current needs, we have an immediate opening for a Business Systems Analyst as we continue to add new capability to our products.As an integral member of the Product Group, this role reports to the Product Director and works closely with other team members You will create and document requirements and propose software change into the Development Group to drive the advancement of Product features and customizations for our customers. You will also create user-level documentation and give walk-through training sessions to internal and external users to explain changes and features.This role is instrumental in bridging the gap between our customers and our Development Group and pivotal in managing expectations on scope and change across all parties. You are organized and have strong attention to detail. Your ability to understand the need at hand and communicate complex topics clearly and concisely is paramount. You are bright and creative, knowing when to stay broad and when to go deep along the problem solving journey to meet a need.At Sweda, you will take ownership of projects and drive them to successful completion. We’re looking for a team player with an entrepreneurial spirit, who enjoys delivering technical solutions to solve business problems. Prior experience working in desktop, web, or mobile product/software development is a must.This is a hybrid remote position located in Sweda’s Toronto Office.Preference will be given to bilingual English and French candidates. Bilingual candidates located outside the Greater Toronto Area are welcome to apply.Canadian citizenship or Permanent Resident status is required. Core ResponsibilitiesGather, analyze, understand, and document requirements and business casesLead meetings and workshops with customers to understand project objectives and requirementsSpecify Product features that are Market suitable; specify particular customizations where appropriateCreate high level solution designsIdentify and assess potential alternate solutions leveraging existing Product capabilities, where possibleBring clarity to complex business problems and communicate concepts in a meaningful and concise wayCreate user documentation that explains how features workLead walkthrough training sessions to explain solutions to internal and external usersProvide Subject Matter Expertise for Sweda’s productsHelp with acceptance testing and delivery of software features and releases, as neededHelp analyze defects for validity against design and specification; provide solution options when necessarySupport customer testing and integration phases of software releases, if neededAssist with creating and executing product deployment and communication plansAssist with developing and documenting Product standardsAssist with process improvementsDeliver 100% customer satisfactionDesired SkillsPost-secondary education in Computer Science, Information Systems, or related technical field, or related qualifying work experienceEducation or certifications in Business or Systems Analysis or similar, or related qualifying work experience3-5 years of experience spanning needs analysis, creating and documenting requirements, specifications, and solution designs in a software development environment, working hands-on with customer users and Development and QA groups on end-to-end feature developmentInnate ability to uncover and understand business needs and map to functional requirementsDemonstrable history of successfully delivering product features and project deliverablesExperience with Retail Point of Sale or Supply Chain software and Business environmentsExperience working in vendor-side software Product and Service deliveryExcellent presentation, customer facing, and communication skills both verbal and writtenGood business acumenGood knowledge of the traditional software lifecycle as well as agile/hybrid methodologiesProficiency in Microsoft Office Suite including Visio, PowerPoint, and presentation toolsExperience with SQL, databases, scripting languages, application troubleshootingEnglish and French, as we have English-speaking and French-speaking customers, partners, and suppliers, and the person in this position may occasionally need to communicate in both languages.*Only selected candidates will be contacted*
