*Future Opportunity* Global Service Desk Team Lead
5 days ago
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to workAre you passionate about leading people and going above and beyond to deliver an exceptional experience for clients? We are looking for a dynamic and customer-oriented Global Service Desk Team Lead for our Integrated Global Services team located in Calgary, Edmonton, Toronto, Vancouver or the greater areas You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role. Our anticipated date of hire for this role is January/February 2026.A Day in the Life:Ensure the service desk support teams deliver professional, customer-focused, and high performing supportMaintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and softwareContinuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvementAssist with the development and implementation of business continuity and service recovery plans and activitiesLead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructureDevelop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholdersProvide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standardsWhat You Bring: 3+ years of experience in an IT team lead role or similar5+ years of experience in an IT support roleStrong leadership and organizational skillsHigh level of initiative and work ethicMotivation and a self-starting mindset Accountability and a team-oriented attitude Passion for creating and delivering an exceptional client experienceAmazing interpersonal skills with a high degree of self-awareness & empathyExcellent problem-solving and multitasking skillsWhat Makes You Extra Awesome:Experience leading a service desk ITIL CertificationEntrepreneurial mindsetPassion to learn and growWhy Work at Long View?Great people and cultureCareer growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunitiesInteresting work – Be part of exciting projects while accessing all the latest technologiesFlexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness$60,000 - $79,847 a year
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Calgary, Canada Long View Systems Full time*Future Opportunity* Global Service Desk Team Lead Join to apply for the *Future Opportunity* Global Service Desk Team Lead role at Long View Systems. Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North...
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Calgary, Alberta, Canada Long View Systems Full timeLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
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Calgary / Toronto / Edmonton / Vancouver, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
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* Future Opportunity* Global Service Desk
6 days ago
Calgary, Canada Long View Systems Full timeJoin to apply for the Global Service Desk (GSD) Analyst role at Long View Systems. Long View offers a culture that values integrity, competence, value, and fun. Our team collaborates to deliver excellent technology services worldwide and consistently receives positive employee feedback. Responsibilities Submit fully documented customer issues into a ticket...
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Global Service Desk Team Lead
4 days ago
Calgary, Canada Long View Systems Full timeA dynamic IT service provider in Calgary is seeking a Global Service Desk Team Lead to oversee service desk operations, ensuring high-quality support and customer satisfaction. The ideal candidate will bring over 5 years of IT support experience and strong leadership skills. This mid-senior level role offers a salary range of $60,000 to $79,847 annually and...
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Service Desk Team Lead
1 week ago
Calgary, Alberta, Canada HCLTech Full timeAbout the Company:We are a leading IT service provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology solutions while fostering a culture of collaboration, inclusivity, and continuous improvement.About the Role:We are seeking a motivated and experienced Service Desk...
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Service Desk Team Lead
1 week ago
Calgary, Alberta, Canada Yochana Full timeJob Title: Service Desk Team LeadLocation: Calgary, AB (Onsite)Duration: ContractAbout the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow reporting, AWS...
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Team Lead Service Desk
5 days ago
Calgary, Canada Western Financial Group Full time**Truthfulness | Fairness | Value | Loyalty** As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can...
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Global Service Desk Analyst
5 days ago
Calgary, Alberta, Canada Long View Systems Full timeLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
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Bilingual Service Desk Team Lead
1 week ago
Calgary, Alberta, Canada Yochana Full timeRole: Bilingual Service Desk Team LeadLocation:Calgary, AB, Canada OnsiteRate: CAD$ 24/Hr on T4About the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow...
