Technical Account Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursAs large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their person in this role possesses customer-facing and interpersonal skills that enables you to represent Adobe best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in Adobe solutions.What you'll DoBe a central point of contact while ensuring high levels of customer satisfactionMaintain regular communication with external and internal teams, managing expectationsEngage with Director and VP-Level executives to translate business needs into technical and operational plansCoordinate and drive efforts to optimize product performance and customer adoptionLead and guide customer through complex environment changes and upgradesSupervise the management of technical critical issues and customer concernsShare proactive notifications and recommendations of upcoming releases and possible impactLead customer check-ins and participate in quarterly business reviewsDeliver proactive status updates, deliverables and guidelinesContinually develop both technical and soft skills individuallyWhat you need to succeedBachelor’s Degree in related field of the technical industry or equivalent experienceAt least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technologyVery strong written and verbal communication skills in English a must, other languages would be advantageousProven presentation skills, and experience organising and leading high-profile customer calls and meetingsDemonstrable ability to adapt to new technologies and learn quicklyCustomer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologiesCompetency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value SellingExperience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform(RTCDP,AJO, CJA)Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.Our compensation reflects the cost of labor across several geographic markets, and we pay differently based on those defined markets. The pay range for this position is $95,900 -- $169,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $117,000 - $169,500 In Illinois, the pay range for this position is $100,800 - $145,950 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.State-Specific Notices:California:Fair Chance OrdinancesAdobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Colorado:Application Window NoticeIf this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Massachusetts:Massachusetts Legal NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.