Team Time Operator.

4 days ago

Calgary, Canada Paladin Security Full time

Overview Job Skills / Requirements The Team Time Operator plays a critical role in maintaining the safety and well-being of frontline lone workers. This position is responsible for monitoring periodic safety checks, identifying missed or overdue check-ins, and ensuring immediate follow-up to confirm worker welfare. Accuracy, quick decision-making, and effective communication are essential to success in this role.Key Responsibilities:- Monitor and Follow Up on Missed Safety Checks- Review all periodic safety check-ins and promptly initiate follow-up when a check is missed or overdue.- Escalate Unresolved Safety Concerns and Ensure all necessary escalation steps are taken if a worker cannot be reached or if a safety check cannot be cleared.- Accurately input all escalation details, follow-up actions, and outcomes into the dispatch application.- Close Escalations After Verification; Confirm the worker’s welfare and properly close the case following company protocols.- Respond to Internal and External Communications. Manage emails and inquiries in a timely and professional manner to support smooth operational flow.- Support Safety Education; Provide feedback or clarification to frontline workers to help improve completion and accuracy of safety check-ins.- All other duties as assigned Qualifications & Requirements:- High School Diploma or equivalent required- Post-secondary education in Business Administration, Criminal Justice, Health & Safety, or a related field preferred- Strong attention to detail with the ability to identify and respond to urgent situations- Excellent verbal and written communication skills- Comfortable using dispatch or tracking software- Ability to multitask and remain calm under pressure- Strong problem-solving skills and sound judgment- Legally authorized to work in Canada Education Requirements (All) High School Diploma/GED

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