Senior Systems Analyst

About the Opportunity The IM/IT Sr. Systems Analyst (SA) / Business Analyst (BA), reports to an IM/IT Manager, and is responsible for the evaluation, design, testing, implementation, maintenance, and support of information management and technology solutions, projects and services across NSH, IWK and its many external clients. The IM/IT Sr. SA/BA collaborates with key clinical and business stakeholders throughout the province as the organization, in partnership with the province’s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy. The IM/IT Sr. SA/BA will be committed to a high standard of performance and will provide support across the organization to leverage IT applications aligned with NSH’s and its client’s strategic mission, vision and goals. In addition, the IM/IT Sr. SA/BA will act as a technical contact between vendors, application teams and Shared Services (e.g., infrastructure, networking, end-user computing, and printing services). This role will provide technical oversight to ensure application requirements are effectively translated into technical and operational solutions, and will collaborate closely with the Vendors and Shared Services teams to troubleshoot, coordinate, and resolve complex, cross-domain issues impacting clinical and business operations. The IM/IT Sr. SA/BA performs a variety of tasks, including but not limited to: evaluation of requests for change, data retrieval and optimization opportunities; troubleshooting and assisting with the resolution of application errors and other system issues; development of materials and the communication of system changes to end users; and, building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals. Additionally, this position ensures that all activities within their responsible area are supported by NSH IM/IT business plan, established policies/procedures, and in line with service level agreements between NSH, IWK and the Department of Health and Wellness.About You We would love to hear from you if you have the following: Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience. Minimum of 5 years’ experience in a Technology, Business Analysis or Health Related field. 2+ years’ experience in application programming, systems analysis, business analysis or systems support. Experience and/or training with healthcare information systems and terminology an asset. Certification in IT Infrastructure Library (ITIL), Project Management (PMP) and/or organizational change management an asset. Experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset. Ability to relay or explain complex issues or difficult scenarios to clinical and business staff. Working knowledge of basic systems principles, theories and concepts within healthcare. Strong knowledge of health care and technology industry best practice relating to software applications. Ability to solve a range of complex problems; identify innovative solutions; and, use clinical best practice knowledge of internal and/or external business issues to improve service. Experience creating summary documentation based on evaluation and analysis. Ability to influence and collaborate with diverse stakeholders to solve high risk, complex issues. Experience in transformational or process analysis to support change management principles. Working knowledge of enterprise infrastructure concepts, including networking, servers, virtualization, end-user computing, and enterprise printing services. Experience working in and collaborating with Shared Services or centralized infrastructure teams in a large, complex organization. Ability to understand and articulate application-to-infrastructure dependencies and translate technical issues across teams. Experience supporting incident management, problem management, and service restoration in partnership with vendor and Shared Services teams. Ability to clearly communicates NSH vision, mission and values. Experience in working with patient care leaders. Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.Hours Permanent, Full-time Position; 75 Hours Bi-weekly Compensation and Benefits $38.36 - $47.95 Hourly Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.