Technical Analyst

Job DescriptionWHAT IS THE OPPORTUNITY?Provides technical support on IT-related activities to network systems security.  Applies complete knowledge, skills, and practices to perform assignments. Working in a dynamic environment where teamwork and collaboration is the foundation of our methodology.WHAT WILL YOU DO?Provide technical support onsite 5 days a week for RBC employees across all lines of business on various platforms (desktop, laptop, mobile, virtual) for both hardware and softwareResponsible for Incident Management, Change Management and escalation process flow for desktop environment, including telephony (including Contact Centre Technology) within support process guidelines.Takes leadership role for all related implementation activities for specific sites – coordinating both internal and external partners.Participates in 7/24 work arrangements as required to support DSS activities (including technology implementation/testing/upgrades required on off hours or weekends). Travel to other DSS Managed Sites across the region may be required.WHAT DO YOU NEED TO SUCCEED? Must have:Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.Strong verbal and written communication skills in French and English.Strong understanding of technology and concepts including Domain/IP infrastructure and all supported desktop and server operating systems.Excellent interpersonal and highly developed communication skills (verbal and written)Creative and analytical thinker who is self-driven and capable of working in a fast paced 7/24 work arrangement environmentAbility to travel to various bank locations across the regionNice-to-have:Experience or understanding of programming languages, databases, platforms, and/or code management toolingAny experience related to IT customer support.This role requires fluency in both French and English in order to serve RBC’s French and English-speaking customers in the Quebec market.This role, which is both client-facing and involves frequent interaction with our head office in Toronto, requires fluency in both French and English in order to communicate effectively with the people you serve and the broader RBC team.WHAT’S IN IT FOR YOUWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-POSTJob SkillsCritical Thinking, Customer Support Systems, English Language, French Language, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting, Vehicle DrivingAdditional Job DetailsAddress:1 PLACE VILLE MARIE:MONTRÉALCity:MontréalCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-01-27Application Deadline:2026-02-16Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.