9-1-1 Emergency Dispatcher

The Opportunity:Working in a team environment, the incumbent is responsible for receiving, evaluating, coordinating and dispatching various requests for assistance or response of local and/or regional emergency services and other related agencies. This position demands the use and operation of a variety of communications and computer equipment. Additionally, the incumbent provides required data entry and generates required reports.As our preferred candidate, you will have:Demonstrated effective ability to communicate verbally under emergency situations whether communicating over a telephone, radio system or face to face.Ability to act calmly and with accuracy in decision making and recording of information in an emergency.Ability to deal effectively with conflict situations, deal with and work under high stress.Ability to prioritize, assign and organize emergency resources as appropriate under stressful circumstances.Must have a grade 12 education (or equivalent)Excellent ability to speak, read and write clear and concise English.Ability to understand and follow moderately complex oral and written instructions.Ability to effectively and rapidly communicate in writing using electronic mediums.Demonstrated respect for and discretion with private information accessed through the job.Must possess current certification as an Emergency Fire Dispatcher by date of hire.Previous experience/use of: telephone switchboard systems, computer systems with various software, two way radio systems and equipment, and filing/records management systems. Typing skills must be at minimum 40 words per minute corrected for errors.Possess a minimum 20/20 vision, with corrective lenses if required, and have no degree of colour blindnessDemonstrate adequate hearing, in both ears, in the normal setting - with corrective devices if required (must successfully complete a hearing in noise test).Must have the ability to establish and maintain effective working relationships with other employees and the general public and the ability to work effectively as a team member.Must pass a criminal record check.Must successfully complete an emergency communications skills evaluation (critical aptitude assessment)Must possess a valid Alberta Driver’s license and have reliable transportation.The following would be considered additional assets:Certifications in Emergency Medical Responder (or higher), rescue, HAZMAT, fire and other related areas of emergency services work.A thorough working knowledge of the names and locations of the streets and principal buildings within the city of Red Deer. A general working knowledge of Central Alberta communities – their locations and the rural addressing system.Versed in the use of electronic mapping systems and conventional maps for both urban and rural settings.General knowledge of the operations of Emergency Services (Police, Fire, EMS)Affiliation:The International Association of Fire Fighters, Local 1190Remuneration:$39.09 to $49.10 per hour.Hours of Work:A minimum of 42 hours biweekly, as scheduled including days, nights, weekends and holidays. Varied stop/start times.Additional Information: More than one position may be filled from this posting. The term of these positions is anticipated to be approximately 12 months with a possibility of extension. If you are also interested in the Permanent Part Time position you will need to apply on that posting separately. The City of Red Deer does not permit the use of unauthorized internet resourcesor Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.We thank you for your application. Only those selected for an interview will be contacted.