Emergency Dispatcher

6 days ago

Edmonton, Canada Avanti Software Inc. Full time

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.

Position Responsibilities

1. Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
2. Gather relevant information to determine the type and severity of the call;
3. Reroute calls to the correct agencies;
4. Dispatch appropriate firefighting resources based on call information;
5. Prioritize multiple calls to allocate available resources;
6. Monitor responder safety by radio;
7. Dispatch additional resources as requested by incident commanders;
8. Maintain logs and incident reports using provided methods;
9. Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
10. Complete paperwork and documentation related to call center operations;
11. Ensure the call center is kept in a clean and orderly manner;
12. Perform administrative tasks as directed;

Peace Officer Dispatch

- Sign in/out of Peace Officers for contracted clients;
- Conduct regular safety checks on officers by radio;
- Take complaint calls in a courteous and professional manner;
- Utilize various programs for processing complaints and assigning to officers;

Working Alone Monitoring

- Sign in/out of working alone employees for contracted clients;
- Conduct regular safety checks on officers by radio;
- Provide emergency notification to supervisors if employees cannot be reached;

After-hours Call Center

- Manage after-hours emergency calls for contracted clients;
- Take calls and relay relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements

Education/Skills

- Minimum education of Grade 12 or equivalent;
- Post-secondary education in a related field is an asset;
- International Academies of Emergency Dispatch certification is an asset;
- Emergency Telecommunications certification is an asset;
- Experience in emergency dispatch or call-taking preferred;
- Basic training in office software preferred;
- Strong computer and typing skills preferred;
- Understanding of radio communication systems preferred;
- Valid Class 5 Alberta Driver’s License;
- Completion of Defensive Driving;
- Valid Standard First Aid/CPR;

Attributes

- Strong organizational skills with attention to detail;
- Ability to manage difficult/stressed callers professionally;
- Work well under pressure in a fast-paced environment;
- Quickly switch between tasks, be resourceful and adaptable;
- Control emotions effectively;
- Work well in a team;
- Reliable and dependable with minimal supervision;
- Ability to sit for long periods and maintain intense listening focus;
- Ability to handle high-stress situations, which can be mentally taxing;

The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour.

Only candidates being considered will be contacted.

This competition remains open until filled.

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