Field Service Technician

2 weeks ago

Calgary, Canada TRUMPF Full time

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?Field Service Technician is responsible for installing, demonstrating, maintaining and troubleshooting TRUMPF CNC machines for the TRUMPF Machine Tool division, Laser machines as well as connected Automation and Storage Systems) with minimum assistance.Field Service ResponsibilitiesInstall, maintain, troubleshoot, and repair TRUMPF equipment with high quality.Demonstration and Train customers in use and repair of TRUMPF machines in a complete and organized manner.Travel up to 100%. Travel includes regional, national and international travel.Complete basic retrofits, software installations and customer trainingTroubleshoot and remedy complex issuesWork independently to resolve technical problems and maintain good relationship to customersUse relevant electrical measuring tools efficiently for trouble shootingSubmit required weekly TRUMPF reports in a complete and organized manner.Assist other Field Engineers as directed.Participate in training lasting approximately 6 months with on-going training on existing and new products each year.Must be able to lift 70 pounds without aid.Travel Requirements Must be located, or ability to relocate, within 45 minutes of a major International Airport100% travel required, both internationally and domesticallyPerform extensive travel as needed, including but not limited to Monday through FridaySome weekend work as needed Experience/EducationTwo-years technical school degree in Engineering principles or a suitable combination of education and work experience. Also, experience in computer software/file management is of advantage.2 or more years of experience in technical service, field service, repair or customer service required • Strong electrical and computer systems experience and high level of diagnostic skillsPrevious experience with robotics, lasers, automation systems or mechatronics.Previous experience with hand tools and measurement tools Must have strong problem-solving and excellent organization skillsPosition is based in Canada - Prefer someone located in Alberta area (Edmonton or Calgary)

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