Customer Service Representative II_Shift_1
2 weeks ago
JOB SUMMARYTo function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered JOB RESPONSIBILITIES Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed service level agreements Handles customer emails by responding within the agreed allotted time Manage calls by aiming first – call resolution, otherwise, issues raised are resolved within the agreed specific period Utilizes different systems through data entry and relevant information download to ensure updated and accurate data source for client, dealers, and Neovia users. Ensures smooth handling of different types of customer orders by processing them from order drop until order delivery confirmation Generates reports as required by client or management Handles claims raised by customers through investigation and coordination with relevant parties while ensuring applicable policies or standards are adhered to Other duties as assigned. QUALIFICATIONS High school or Associate’s Degree from an accredited College or University or equivalent. 1-3 years' relevant experience. Ability to read/write and interpret documents. Preferred: Bachelor’s Degree from an accredited College or University or equivalent. Warehouse experience. Logistics experience. PHYSICAL REQUIREMENTS Requires frequent walking, carrying, reaching, standing, and stooping. Requires lifting/lowering, pushing, or pulling of various items of varying weight. ADDITIONAL INFO Ability to work in a fast paced environment. Good verbal and written communication skills. Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas. Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email). Contacts include customers/dealers, clients. and different internal departments within Neovia
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Customer Service Representative II_Shift_1
1 week ago
Delta, British Columbia, Canada Neovia Logistics Services Full timeJOB SUMMARY To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered JOB RESPONSIBILITIESMaintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per...
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Customer Service Representative II_Shift_1
1 week ago
Delta, British Columbia, Canada Neovia Logistics Full timeJob SummaryTo function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are deliveredJob ResponsibilitiesMaintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed...
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Customer Service Representative II_Shift_1
3 weeks ago
Delta, BC, Canada Neovia Logistics Full timeJOB SUMMARY To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered JOB RESPONSIBILITIES Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per...
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Customer Service Representative II_Shift_1
3 weeks ago
Delta, BC, Canada Neovia Logistics Full timeJOB SUMMARY To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered JOB RESPONSIBILITIES Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per...
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Customer Service Representative II_Shift_1
1 week ago
Delta, BC VG C, Canada Neovia Logistics Services Full timeTo function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are deliveredJOB RESPONSIBILITIESMaintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed service...
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Customer Service Representative
2 weeks ago
Delta, Canada Acorn Service Group Full timeCustomer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...
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Customer Service Representative
5 days ago
Delta, Canada Acorn Service Group Full timeCustomer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...
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Customer Service Representative
7 days ago
Delta, Canada Acorn Service Group Full timeCustomer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...
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Customer Service Representative
1 week ago
Delta, Canada CMP Group Ltd. Full time**Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...
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Customer Service Representative
1 week ago
Delta, Canada CMP Group Ltd. Full time**Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...
