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Trade Representative
56 minutes ago
Is this role right for you? In this role, you will: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Be accountable for protecting the interests of MD Management and our clients by demonstrating the due care and consideration required to avoid errors associated with trade execution. Be accountable for developing and maintaining detailed knowledge relative to MD products and services, market conditions, interest rates and other financial industry news. Utilize solid understanding of the financial services industry and its variety of services, investment account types and financial instruments such as mutual funds, bonds and equities. Have a high level of understanding of the rules governing RRSPs, TFSAs, FHSAs and non-registered investments, along with their related tax implications to effectively manage a variety of client requests while ensuring that both the interests of the client and MD remain top priority. Facilitate real time and accurate trading related to mutual funds, equities and fixed income products. Maintain and monitor outstanding inquiries and issues, ensuring that established service level standards are met and appropriate solutions are identified to address administrative errors/problems. Actively identify and develop opportunities for client retention and lead generation. Have a high level of comfort in working in a high-paced environment with multiple and often competing priorities. Possess a dedication to ongoing learning – not only related to financial product and industry knowledge, but also other concerns that may impact our client. Have a commitment to an exceptional client experience – regularly delivering an exemplary level of service via several channels - ensuring accuracy of administration of all client transactions, monitoring of issues, and facilitating resolution of client concerns. Process all forced-sells as per overdraft policy. Actively pursue effective and efficient operations of their respective areas in accordance withScotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have: University degree in business, commerce or equivalent.Front-line experience within a contact centre and/or in the financial services industry.Approval as a Registered Representative with the Canadian Investment Regulatory Organization (CIRO).Life License (LLQP) or a willingness to complete within 12 months.Demonstrated knowledge of financial services rules and regulations coupled with a thorough understanding of trading policies and procedures.
