Trade Representative Bilingual

OverviewRequisition ID: 247354Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Virtual Channels, Wealth Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Reporting to the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone and chat inquiries, from current and prospective clients, as well as internal MD representatives Canada-wide.Is this role right for you? In this role, you will: Responsibilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Be accountable for protecting the interests of MD Management and our clients by demonstrating the due care and consideration required to avoid errors associated with trade execution. Be accountable for developing and maintaining detailed knowledge relative to MD products and services, market conditions, interest rates and other financial industry news. Utilize solid understanding of the financial services industry and its variety of services, investment account types and financial instruments such as mutual funds, bonds and equities. Have a high level of understanding of the rules governing RRSPs, TFSAs, FHSAs and non-registered investments, along with their related tax implications to effectively manage a variety of client requests while ensuring that both the interests of the client and MD remain top priority. Facilitate real time and accurate trading related to mutual funds, equities and fixed income products. Maintain and monitor outstanding inquiries and issues, ensuring that established service level standards are met and appropriate solutions are identified to address administrative errors/problems. Actively identify and develop opportunities for client retention and lead generation. Have a high level of comfort in working in a high-paced environment with multiple and often competing priorities. Possess a dedication to ongoing learning – not only related to financial product and industry knowledge, but also other concerns that may impact our client. Have a commitment to an exceptional client experience – regularly delivering an exemplary level of service via several channels - ensuring accuracy of administration of all client transactions, monitoring of issues, and facilitating resolution of client concerns. Process all forced-sells as per overdraft policy. Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Qualifications Do you have the skills that will enable you to succeed in this role? University degree in business, commerce or equivalent. Front-line experience within a contact centre and/or in the financial services industry. Approval as a Registered Representative with the Canadian Investment Regulatory Organization (CIRO). Life License (LLQP) or a willingness to complete within 12 months. Demonstrated knowledge of financial services rules and regulations coupled with a thorough understanding of trading policies and procedures. Ability to communicate fluently in both of Canada’s official languages; Excellent oral and written communication skills. “Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and English-speaking clientele.” Location Location(s): Canada : Ontario : Ottawa || Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr