Remote Hybrid Customer Relations Specialist

Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtown London office for one to two days .We are looking to hire the right person to join an amazing team as a full time Customer Relations / Call center Specialist. As a Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English ? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, London.Position: Customer Relations Specialist - Full time, Permanent opportunity.Hours of Operation: Monday - Friday- 6:00 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time) Location: Downtown, LondonHybrid - 2 day in Office, 3 days from home Salary: 46,000 $Note : 8 weeks of the training will be 5 days in the London office. Candidate must further satisfy the following criteria to be eligible for the role:- Have status to work in Canada at the time of application- Successfully complete the enhanced government screening process- Pass a criminal background check- Pass a credit check- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.All offers will be conditional upon successful confirmation of this criteria." Advantages-Full time hours-Hybrid-Paid 20 days training program, followed by 2-3 weeks of mentorship-Three paid Personal days and paid vacation-Excellent benefits-Pension plan-Option to participate in the Share Ownership Program-Bonus plan based on your individual performance-Education reimbursement program $2,000 (annually)-Career advancement options-Being a part of a great teamResponsibilitiesResponsibilities for the Customer Relations Specialist includes (but are not limited to):-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion-Provide accurate responses to existing and new members while maintaining the highest level of customer service-Actively participate in an ongoing learning environment where you’ll receive developmental opportunitiesQualifications-Excellent English communication skills- Must be able to pass a criminal background check and the government's enhanced screening process-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required-Strong computer/multitasking skills-Previous Customer Service or Call Centre experience is required -Ability to work under pressure and be adaptable SummaryCandidate must further satisfy the following criteria to be eligible for the role:- Have status to work in Canada at the time of application- Successfully complete the enhanced government screening process- Pass a criminal background check- Pass a credit check- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.All offers will be conditional upon successful confirmation of this criteria.Please apply to this exciting opportunity by choosing one of the following options:1) Send your resume to jessica.yelozbek@randstad.ca2) Apply directly to this posting3) Directly on www.randstad.caWe thank all applicants for their interest in this position and only those selected for interviews will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.