Customer Relations Specialist, My Canada Life

**Job Description**:
We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for Customer Relations Specialists for My Canada Life. Our current work environment supports a
**_Hybrid-Firm_**
**work arrangement** that includes some rotational in-office & work-from-home capability.

Canada Life is combining our GroupNet for Plan Members and GRS Access portals to build a truly integrated experience. The Integrated Member Site (IMS) will help support the member’s financial, physical and mental well-being throughout their lifecycle.

What you will do:

- Working shift hours between 8 am to 8 pm EST
- Performing trouble shooting, problem solving, and general site navigation
- Diagnosing technical issues and escalating as necessary
- Communicating in a professional and courteous manner with a diverse group of users

What you will bring:

- Great listener, comfortable providing support to a wide range of users
- Excellent communicator, both verbally and written
- Ability to translate complex technical information into plain language
- Patience assisting others in navigation
- Fluent in written and spoken English to service our anglophone clients
- French is considered a strong asset
- Understanding of Operating Systems, Applications and Networking technologies
- General PC (and Mac) trouble shooting methodologies, including:

- Clearing cache/temporary files
- Proficient in Microsoft O365 products
- Demonstrated analytical and issue resolution skills
- Service Desk / Help Desk experience will be considered an asset
- Experience using Salesforce CRM will be considered an asset

Network Requirements
- 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home

Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB
Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month
usage or higher may be consumed

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**

LI-Hybrid