C122 - Program Coordinator - (Full Time)

Title: Program Coordinator - (Full Time)Number of Positions: 1Competition Number: C122Location: Chilliwack,BCPosition Status: Full Time, PermanentShift Timings & Days :  (Tuesday - Saturday) 10 am - 06 pmReports to: Program ManagerCompensation: (Grid 38) $33.99 - $35.58Job Summary:The Program Coordinator is responsible for is responsible for providing point of care leadership to the front-line staff who support program residents, and for the administrative and logistical operation of the program. The Program Coordinator plays a vital role in developing, implementing and evaluating strategic plans, goals, objectives and policies for the programWork Performed:Program OperationsWorks to ensure a safe, well maintained, and healthy building environmentReview program applications and conduct interviews.Assists staff in identifying and responding to problematic behaviors to ensure safety and a comfortable environment for residentsResponsible for developing, planning, implementing and evaluating quality improvement projects such as evaluating residents, improving services and implementing new service strategiesFacilitate/support case managers in meetings with clients when neededEffectively coordinates, supervises and is accountable for the daily operations of Program Assistants to ensure that operational quality requirements and standards of excellence are maintainedConducting monthly suite inspections, move in and move out inspection as required including suite packing where required.Supervises incoming and outgoing inspections and reportingParticipates in data collection and outcome measurement, contributing to Manager’s report.Participate in case management and case planning providing oversight.Assists manager with program budget duties such as developing budget submissions, preparing, and presenting budget justifications and presentations, monitoring expenditures, following up on anomalies, and taking action to resolve challenges.Supports the manager by analyzing service data and community trends to identify emerging needs and priority issues. Develops reports and recommendations that inform departmental planning, contribute to organizational strategy, and guide resource allocation.Participates in CAA (community access table), funder meetings and community stakeholder committees as directed by manager.Manage BCH Portable Rent SubsidiesProvide on-site support to reduce On-Call Manager callsLiaise with the clinical care team as neededPerforms other duties as requiredClient ServicesActs as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activitiesFacilitate program meetings for clientsOversight of safety plans/housing retention plans for clientsResponds to client-related incidentsMaintains a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members, and the value of responsible concern for self and othersLeadershipProvides supervision, coaching and assistance to Program Assistants in the completion of daily operating tasks and routines in the ProgramAssigning and adjusting workload, schedules, and coordinating staff when coverage is needed, ensuring service levels, and staffing requirements are metAssists Management by attending panel interviews, providing recommendations on the selection of new Program Assistants, providing feedback to the Manager on performance appraisals for Program Assistants, and optimal use of budgetary resourcesCarries out administrative and financial tasks such as performing general timekeeping functions such as tracking hours worked, reviewing timesheets for accuracy and other duties related to supervising Program Assistants.Determines related training and orientation requirementsAssigning and adjusting workload, schedules, and coordinating staff when coverage is needed, ensuring service levels, and staffing requirements are metFacilitates staff briefings and participates in shift handover.Act as representative of the program in the OHS committeePerforms other duties as required.Qualifications:Diploma in Community Social Service or equivalentRecent, related experience of two years in an admission setting working with vulnerable populations, substance use services, mental health, or corrections Or an equivalent combination of education, training, and experience Or other Qualifications determined to be reasonable and relevant to the level of workSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredFirst aid certification with CPR is requiredValid driver’s license is requiredSkills & Knowledge:Knowledge of the needs of people affected by substance use, concurrent disorders, criminal justice involvement and homelessnessHigh level of integrity and dependability with a strong sense of urgency and results-orientationAbility to function independently while managing multiple tasks, and an ability to adapt to change is an ongoing expectation of this positionStrong knowledge of Windows, Microsoft Word, Excel, and database management systemsStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysisDemonstrated strong written, verbal and interpersonal communication skillsAbility to lead and work in a trauma-informed practiceDemonstrated commitment to the social sector with a passion for the organization’s mission is essential.Competencies:Approach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh-degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others’ views Personal LeadershipModels the organization’s core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successPeople LeadershipTakes responsibility for the success of the organizationInspires, motivates and influences others in the organizationActs as an ambassador of the organization, promoting the values and missionDemonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity People ManagementDisplays interest, concern and respect for their staff and their staff’s developmentEstablishes clear roles, responsibilities, priorities and performance targets for staffMotivates, develops and retains a talented, high-performing teamGives recognition and acknowledgement to staff for their achievementsTask LeadershipAble to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit Makes clear, consistent, transparent and timely decisionsDisplays effectiveness, assertiveness and persistence in the pursuit of program goalsAble to identify gaps in knowledge or capacity and seek the appropriate support and/or resourcesTask ManagementStrives for high-quality performance and takes initiative to seek improvement in outputs and efficienciesDelegates appropriately to fully utilize their staff to accomplish program goalsCreates a sense of accountability for resultsOversees and manages the organization’s resources, including ensuring sound financial managementClosing Details:Closing DateInternal applications will be accepted until January 18th, 2026, 04:00 pm“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.