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Delivery Manager, ServiceNow
2 weeks ago
Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleYour Role Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively.When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole.If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Manager, ServiceNow. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.Why Join Us?Work on once-in-a-lifetime projects that have global impact.Collaborate with peers globally.Use the latest tools and emerging technologies.Focus on continuous innovation and professional growth.Key ResponsibilitiesDelivery Coordination & OversightPartner closely with PMO to align on timelines, governance, and reporting standards.Collaborate with Technical Advisory to resolve technical challenges and maintain project momentum.Assign resources to projects based on scope, complexity, and priority.Monitor the quality of deliverables to ensure adherence to standards and best practices.Escalate delivery constraints, risks, and dependencies to leadership for timely resolution.Stakeholder EngagementServe as the primary point of contact for senior stakeholders regarding delivery progress, risks, and dependencies.Build strong relationships with internal teams and external partners to ensure seamless execution.Governance & Best PracticesEnforce delivery frameworks, methodologies, and ServiceNow best practices across all initiatives.Drive compliance with organizational standards, including risk management and change control processes.Continuous ImprovementIdentify opportunities to optimize delivery processes and enhance collaboration between internal/external stakeholders.Stay current with ServiceNow platform updates and industry trends to guide strategic decisions.Who You AreRequired Skills & QualificationsBachelor’s degree in IT, Computer Science, or Software Engineering3–5 years of experience in ServiceNow delivery management, including large-scale implementations.Strong ability to coordinate cross-functional teams without direct reporting lines.Excellent understanding of ITSM processes, Agile methodologies, and project governance.Exceptional communication and stakeholder management skills.Ability to manage multiple priorities in a fast-paced environment.Preferred QualificationsServiceNow certifications (e.g., CSA, CIS in ITSM or other modules).PMP certification is preferredITIL Foundation or Intermediate certificationExperience in enterprise environments with complex integrations.Familiarity with resource management and quality assurance practices.Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
