IT Service Desk Analyst
6 days ago
IT Service Desk Analyst Salary Range: $67,000 - $68,000 Location: Prince George, BC As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. KeyResponsibilitiesThe responsibilities of the Service Desk team include:Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).Assessing and fulfilling service requests promptly.Identifying potential underlying problems to help determine root causes and suggest improvements.Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.Proactively managing the application landscape to maintain availability, stability, and performance.As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process. About youYou'll possess the following skills, abilities, and experience: Technical Skills and Qualifications:Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.Strong interest in LAN/WAN networking and skilled in hardware installation. Work Ethic and Approach:Flexible to work outside core hours as needed.Committed to a customer-first support approach.Capable of clearly documenting technical concepts for customer understanding.Effective team player with individual initiative.Driven, detail-oriented, and skilled in managing customer expectations. Additional Qualifications:Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.Knowledge of root cause analysis is a plus.Familiarity with the electricity industry is desirable. Key Accountabilities We are dedicated to providing excellent service to every customer, every time.We resolve incidents promptly and update the Service Desk system regularly upon resolution.We enhance service requests by following best practices and identifying improvement opportunities.We identify underlying issues to determine root causes and improve services.All assigned tasks are managed and completed on time.We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.We provide first-line support, including: Desktop, laptop, and mobile device supportUser managementSoftware and hardware management Rewards and benefitsAs you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.
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CASUAL Service Desk Analyst I
1 week ago
Prince George, Canada College of New Caledonia Full timeCASUAL Service Desk Analyst IJob Title: CASUAL Service Desk Analyst IJob Summary: Reporting to the Chief Information Officer, the Service Desk Analyst I will act as an initial point of contact for IT Services and will record, triage, escalate, or resolve user service and incident requests. This role will be responsible for maintaining accurate records in the...
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CASUAL Service Desk Analyst I
1 week ago
Prince George, Canada College of New Caledonia Full timeCASUAL Service Desk Analyst I Job Title: CASUAL Service Desk Analyst I Job Summary: Reporting to the Chief Information Officer, the Service Desk Analyst I will act as an initial point of contact for IT Services and will record, triage, escalate, or resolve user service and incident requests. This role will be responsible for maintaining accurate records in...
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CASUAL Service Desk Analyst I
3 weeks ago
Prince George, Canada College of New Caledonia Full timeCASUAL Service Desk Analyst I Job Title: CASUAL Service Desk Analyst I Job Summary: Reporting to the Chief Information Officer, the Service Desk Analyst I will act as an initial point of contact for IT Services and will record, triage, escalate, or resolve user service and incident requests. This role will be responsible for maintaining accurate records in...
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Prince George, Canada College of New Caledonia Full timeA regional educational institution is seeking a CASUAL Service Desk Analyst I in Prince George, BC. The successful candidate will act as the first point of contact for IT Services, resolving user incidents and managing service requests. A diploma in Computer Information Systems and experience in IT support services are required. This role offers a diverse...
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Prince George, Canada College of New Caledonia Full timeA regional educational institution is seeking a CASUAL Service Desk Analyst I in Prince George, BC. The successful candidate will act as the first point of contact for IT Services, resolving user incidents and managing service requests. A diploma in Computer Information Systems and experience in IT support services are required. This role offers a diverse...
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Service Desk Analyst I
2 days ago
Prince George, BC VN P, Canada College of New Caledonia Full timeEXISTING CNC CUPE Employees:For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.Employment Status Full Time Employment Type Regular Job SummaryReporting to the Chief...
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Front Desk Agent
1 week ago
Prince George, Canada Travelodge by Wyndham Prince George Full time**JOB REQUIREMENTS**: - Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management preferred - Experience in all aspects of customer service and people management - Strong working knowledge of hospitality industry principles, methods, practices, and techniques - Strong working knowledge of accounting...
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Front Desk Agent
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Prince George, British Columbia, Canada Coast Hotels Full timeYour company, your values, your career Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...
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Network Analyst I
1 week ago
Prince George, Canada College of New Caledonia Full timeFor all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions. Employment Status Employment Status Part Time Employment Type Employment Type Fixed Term Job Summary Reporting to...
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Network Analyst I
3 weeks ago
Prince George, Canada College of New Caledonia Full timeFor all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions. Employment Status Employment Status Part Time Employment Type Employment Type Fixed Term Job Summary Reporting to the...
