Managed Services: Operations Tier 1

2 days ago

Edmonton, Canada WBM Technologies Full time

Managed Services: Operations Tier 1Are you looking for your opportunity to build your career in IT? Are you open to working weekends?The Managed Services team at WBM is currently supporting many of Western Canada’s leading companies and our team growing. In this role you would be responsible for the day-to-day IT operations for this growing number of customers. This means that clients will call, email, or live chat with to resolve any number of issues that they are having. You would be responsible for answering that call, helping the user with anything required to get them back up and working productively.If you are looking for the following opportunity, we want to hear from you:You want to be a member of an elite team of like-minded tech’s, with the sole goal of providing the best IT experience in the world.You thrive in a performance-based environment where success is celebrated, hard work pays off and those who put in the effort are offered a clear path for advancementYou are driven by feedback and being in control of your own careerYou want to be part of a winning team, that celebrates successes togetherYou believe that the experience is just as important as the technical resolutionIf you are able to work weekends- the schedule is from Saturday to Wednesday.Saturday and Sunday from 4:30pm to 11:30 pm  Monday to Wednesday from 08:30am to 5:30pm.Key Qualifications:Excellent critical thinking skillsGreat Customer ServiceExperience in an IT support capacityO365 experienceBasic Networking KnowledgeCertifications such as (A+, Network+, Security+) is an assetMS-900 & AZ-900 is an assetMust like fun, helps to be competitiveIf this is you – We can’t wait to hear from you

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