Technician, Product and After-Sales Service, Assistive Technologies

2 weeks ago

Boisbriand, Canada Kinova Inc. Full time

MAIN RESPONSIBILITIES– Provide technical support to various customers and colleagues; – Manage and update incoming requests in our system;– Participate in regional and provincial objectives related to after sales services; – Perform installations of Kinova products;– Perform repairs on products in the field or at our offices: - Electronic defect analysis, soldering and repair of electronic components, mechanical repairs– Open requests in the system and participate in problem analysis; – Work closely with internal partners to improve our products and services;– Train our customers, distributors and partners in the use and repair of our products, both in North America and Europe;– Participate in periodic follow-ups with customers;– Contribute to the implementation and maintenance of internal processes; – Understand, document and create integration methodologies (e.g. integration with wheelchair software);– Bilingualism (English/French).POSITION REQUIREMENTS– Training in occupational therapy, physiotherapy or DEC in electronics or any other relevant experience in the health and/or technical field;– Interest and strong skills in working with people with disabilities; – Experience with customer service;– Interest in new technologies; – Ability to work in a team, curiosity and excellent interpersonal skills;– Frequent regional travel, sometimes national and/or international.ASSETS– Programming skills;– Knowledge of the wheelchair industry and experience in the rehabilitation field;– Experience in the orthotic-prosthetic field.WHAT WE OFFER– Remote work (according to job type);– Competitive salaries;– Group RRSP with employer contribution;– Group insurance paid at 50% by Kinova;– Up to 4 weeks of vacation;– Personal days off in addition to vacation;– Snacks, coffee, and fresh fruit at all times;– A dedicated and great work team;– A state-of-the-art environment;– A company culture focused on the development of each individual;– Free parking;– Electric vehicle charging stations;– Regular social and sporting events;– And much more, but you'll have to meet us to learn more…

  • Technician, After-Sales Service, Assistive Technologies

    2 weeks ago

    Boisbriand, Canada Kinova Inc. Full time

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