Bilingual Associate, Life Service

Job Description What is the opportunity?You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.What will you do?Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokersRespond to email inquiries related to their policies by both owners and brokersProvide insurance assistance to clients based on their needsAccurately analyze and report all information in relation to the terms and conditions of the policy in a timely mannerExhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessaryDemonstrate a solid understanding of the policies and effectively communicate them to clients and brokersUse procedures effectively and seamlessly during callsWhat do you need to succeed?Must-haveBilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients Excellent oral and written communication skillsStrong attention to detail and problem resolution skillsAbility to navigate between multiple systemsDemonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clientsAbility to work independently in a structured environment, with proven time management, organizational skills Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)Nice-to-haveKnowledge of insurance products & policies (Life and Health)Call centre experienceWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your business and careerFlexible work/life balance optionsRBCI software tools to boost your productivityRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager..Job SkillsAdaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital LiteracyAdditional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:MississaugaCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:INSURANCEJob Type:RegularPay Type:SalariedPosted Date:2025-08-15Application Deadline:2025-09-26Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.