Communications and Projects Coordinator

About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.Come work with us Applicant Guidance & Information At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews. Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes. Job Summary Indigenous citizenship (First Nations, Métis, or Inuit) with demonstrated community involvement and strong knowledge of First Nation cultures, communities, customs, practices, and communication styles required. Applicants are required to provide information to verify their Indigenous citizenship in accordance with the Hiring of Indigenous Specific Positions policy. Additional information may be requested during the interview phase. Reporting to the Associate Director, Office of Indigenous Initiatives ('AD'), and working closely with the Associate Vice-Principal (Indigenous Initiatives) ('AVP'), the Communications and Projects Coordinator ('Coordinator') has primary responsibility for writing communications and reports, managing projects and supporting the work of senior committees. The Coordinator will assist in advancing Indigenous initiatives across the university including: promoting an understanding of Indigenous histories, knowledge and perspectives within the Queen's community; advancing reconciliation/conciliation and decolonization; providing guidance and support for advancing positive learning experiences for Indigenous undergraduate and graduate students; and supporting researchers engaging with Indigenous peoples and communities. This includes gathering, analyzing, and synthesizing information for planning and decision-making purposes, as well as providing evidence-based advice to the AVP and AD in the areas of academic planning, operational planning, and outreach and communications. Supporting the work of the AVP, the Coordinator will maintain positive relationships with internal and external partners and collaborators including Indigenous peoples, communities, and organizations. Note: This position may occasionally require non-traditional hours, including evenings and/or weekend as required to attend meetings.This position develops, organizes, and implements communications strategies and plans that promote and profile departments, programs and services. This position performs market scans, recommends the focus of communications, and develops measurement criteria to evaluate effectiveness. This position provides direction to and oversees the quality of work from freelancers, external contractors and other suppliers as well as directs, allocates, and supervises the work of other staff. Job Description CORE DUTIES:• Develops, organizes, implements and measures communication plans and initiatives that promote and profile departments, programs, and services. • Provides input to assist with the development and implementation of communication plans. • Provides direction to and oversees the quality of work from freelancers, external contractors and other suppliers. • Directs, allocates, and supervises the work of other staff. • Organizes the workflow of communications projects. • Writes articles, as well as prepares information sessions, presentations, Q&As, fact sheets, and other training and learning material. • Maintains content on the department's website. ADDITIONAL DUTIES:• Coordinates the development and maintenance of mailing lists. • Oversees the development of media releases, media events and media lists for newsworthy activities.REQUIRED QUALIFICATIONS:EDUCATION • Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.EXPERIENCE• More than 3 years and up to and including 5 years of experience.JOB KNOWLEDGE AND REQUIREMENTS• Knowledge and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.• Provide effective consultation and advice on non-straightforward and/or complex issues.• Interaction with others requires interpersonal skills and the ability to understand and influence.• Adapt messages to meet the different needs of different audiences.• Builds relationships, trust and credibility.• Manage own work, train and review the work of the team to see commitments through to completion. • Set work priorities and direction, supporting the unit in achieving goals and objectives. • Identify in advance when the intended results may not be achieved and develop a plan to address the gaps. • Actively participate in project team meetings and develop team and unit project plans. • Lead procedural or technological change within a unit. • Identify opportunities to improve the effectiveness and efficiency of work processes.• Seek information and input to fully understand the cause of problems.• Appropriately assesses risks before making a decision.• Contribute to the creation and evaluation of possible solutions.• Take action to remove obstacles and address problems before the impact performance and results.• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.• Assess the suitability of job candidates and recommend the most appropriate person for hire. • Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.SKILLS AND RESPONSIBILITIES:• Interactions require the ability to identify and respond effectively to non-straightforward and/or difficult needs or requests. Instructs or develops instructional materials, which require consideration of the needs or requests of those interacting with the materials. Develops and cultivates rapport to build and foster trust, credibility and/or strategic relationships.• Identifies and analyzes complex problems and situations and/or information. Develops solutions using considerable interpretation and research.• Provides advanced specialized functional guidance to others that involves leading change.And/orResponsibility for supervising 1-9 casual employees, work study students and/or external suppliers/contractors (at any one time)And/or On-going responsibility for scheduling and assigning work, and monitoring and ensuring the completion of tasks of continuing/term employees (e.g. team lead responsibility), but does not have responsibility for supervising.• Planning and coordination of unit/department-wide tasks, activities and/or projects such as special events, conferences, complex travel arrangements, budgets, reports, programs, training programs, student placements/exchanges, and calendars of senior staff. • Results of decisions and actions have significant impact beyond immediate work area, unit/department or function. Uncaught errors may carry a risk for the University. Employment Equity and Accessibility Statement The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.