Current jobs related to On-Site Internship Opportunity with Pathway Communications in the Engineering - Markham - Pathway Communications
-
Markham, Ontario, Canada Pathway Communications Full timeTelephony / Unified Communications InternLocation: Markham, Ontario (On-site)Company: Pathway CommunicationsAbout Pathway CommunicationsPathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole...
-
Markham, Canada Pathway Communications Full timeTechnical Proposal Writing Intern Location: Markham, Ontario (On-site) Company: Pathway Communications Monthly Stipend of - CAD$1400 About Pathway Communications Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients...
-
Markham, Ontario, Canada Pathway Communications Full timeTechnical Proposal Writing InternLocation: Markham, Ontario (On-site)Company: Pathway CommunicationsMonthly Stipend of - CAD$1400About Pathway CommunicationsPathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely...
-
Markham, Ontario, Canada Pathway Communications Full timeAbout usPathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being...
-
Part Time Service Desk Representative
9 hours ago
Markham, Canada Pathway Communications Full timePathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham. Our Service Desk Representatives consistently deliver high-quality, first-level technical support to end users via voice, email, chat and the use of remote access...
-
Service Desk Representative
4 days ago
Markham, Canada Pathway Communications Full timePathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham. If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work...
-
Bilingual Service Desk Representative
6 days ago
Markham, Canada Pathway Communications Full timePathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Bilingual (French and English) Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s...
-
Part Time Service Desk Representative
16 hours ago
Markham, Ontario, Canada Pathway Communications Full time $18 - $20Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham. Our Service Desk Representatives consistently deliver high-quality, first-level technical support to end users via voice, email, chat and the use of remote access...
-
Part Time Service Desk Representative
13 hours ago
Markham, Ontario, Canada Pathway Communications Full timePathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham. Our Service Desk Representatives consistently deliver high-quality, first-level technical support to end users via voice, email, chat and the use of remote access...
-
Service Desk Representative
4 days ago
Markham, Canada Pathway Communications Full timePathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Technical Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s end-users. If...
On-Site Internship Opportunity with Pathway Communications in the Engineering
2 weeks ago
Telephony / Unified Communications Intern Location: Markham, Ontario (On-site) Company: Pathway Communications About Pathway Communications Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001. We are growing rapidly and looking for a Telephony / Unified Communications (UC) Intern to join our team at our headquarters in Markham, Ontario and support our Senior IP Telephony Engineers. This is an excellent opportunity for a student or recent graduate to gain hands-on experience with modern telephony and UC platforms such as Zoom Phone, Zoom Contact Center, and Microsoft Teams Phone, and to learn how telephony is delivered in a managed services (MSP/MSSP) environment. Role Overview As a Telephony / UC Intern, you will work closely with our senior engineers to assist in the operation, support, and documentation of voice and collaboration services for internal teams and customers. You will be involved in day-to-day tasks such as user provisioning, testing, basic troubleshooting, and maintaining documentation, while learning the fundamentals of VoIP, SIP, and cloud telephony. Key Responsibilities Under the guidance of senior engineers, you will: Assist with user provisioning and changes in: Zoom Phone / Zoom Contact Center Microsoft Teams Phone (assigning numbers, policies, and voice routing as directed) Help configure and test: Call queues, auto attendants, voicemail, and basic IVR menus. Devices such as headsets, desk phones, and softphones. Perform basic telephony troubleshooting: Verify end-user configurations (headset, client, network connectivity). Capture information and logs needed by senior engineers. Conduct test calls and document results. Support number and license management: Maintain and update spreadsheets or tools used to track phone numbers, extensions, and licenses. Assist with documentation and process updates: Update configuration guides, how-to documents, and internal knowledge base articles. Document standard operating procedures (SOPs) for common tasks. Help with monitoring and reporting: Review dashboards or reports for call quality, availability, and basic alerts (under supervision). Prepare simple reports (e.g., usage or adoption summaries) as requested. Participate in project-related tasks: Support migration and deployment activities by preparing data, validating user lists, and performing tests. Assist during change windows by executing predefined steps and checklists. Qualifications Education Currently enrolled in, or recently completed, a Diploma or Bachelor’s degree in: Telecommunications, Computer Science, Information Technology, Electronics, or a related field. Technical Skills – Nice to Have (Not All Required) Basic understanding of: Networking fundamentals (IP addressing, DHCP, DNS, LAN/WAN). What VoIP is and how it differs from traditional telephony. Exposure to or interest in: Zoom, Microsoft Teams, or other collaboration tools. Any PBX/telephony systems (academic, lab, or home lab experience is fine). Familiarity with Windows environments (Windows 10/11, basic admin tasks). Comfortable working with Excel/Google Sheets for tracking data and preparing simple reports. If you don’t meet all of these, but are passionate about telephony and willing to learn, we still encourage you to apply. Soft Skills Strong willingness to learn and genuine interest in telephony/UC technologies. Good communication skills and ability to work well in a team. Attention to detail and methodical approach to tasks and documentation. Ability to follow procedures and checklists accurately. Time management skills and ability to handle multiple small tasks. What You Will Learn During this internship, you will gain exposure to: Real-world Zoom Phone / Zoom Contact Center and Microsoft Teams Phone deployments. Basics of SIP, RTP, QoS, and how voice runs over IP networks. How an MSP/MSSP delivers telephony and UC services to multiple customers. Practical troubleshooting methods, monitoring tools, and operational best practices. Working with senior engineers, project managers, SOC/Service Desk teams, and other technical groups at Pathway. Powered by JazzHR
