Academic Consideration Coordinator

About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.Come work with us Applicant Guidance & Information At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews. Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes. Job Summary A Brief OverviewReporting to the Director (Student Services), the Academic Consideration Coordinator administers the policies, procedures and/or practices related to student requests for academic consideration within the Faculty of Arts and Science. The Academic Consideration Coordinator works closely with key stakeholders, the academic advising team, instructors and administrators in the Departments, other Faculties and Schools to coordinate and facilitate academic consideration requests for students facing extenuating circumstances; and liaises with Student Wellness Services and other support services as required to ensure the timely and professional provision of student support services. The Academic Consideration Coordinator is also responsible for providing academic advising for undergraduate students on all Faculty programs, regulations and policies, and participates as a member of the advising team of the Student Services Division of the Faculty of Arts and Science. The incumbent will ideally apply lived experience of completing a university degree while advising and supporting students.This position acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives. This position receives and reviews straightforward requests for academic considerations or student disability accommodations, identifies and reviews available options using established protocols, and ensures proper documentation. This position consults with instructors and students to determine appropriate consideration. This position also gathers, organizes, tracks and files documentation related to consideration requests. Job Description What you will do• Acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives.• Receives and reviews straightforward requests for academic consideration, identifies and reviews available options using established protocols, and ensures proper documentation.• Consults with instructors and students to determine appropriate consideration.• Gathers, organizes, tracks and files documentation related to requests for short-term academic consideration.• Builds relationships with students, parents, faculty and other university departments and services to facilitate consideration requests.• Communicates requirements relating to policies, procedures and practices to faculty and staff.• Shares best practices, identifies opportunities to improve services, and implements changes.• Acts as a first point of contact regarding academic program advice and selections, student program experience, and problem resolution.• Provides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations.• Provides referrals to additional resources.• Participates in annual recruitment activities such as prospective student visits, Ontario Universities Fair, Fall Preview, March Break Open House, and SOAR program.• Other duties as required in support of the department and/or unit.Required Education• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.Required Experience• More than 3 years and up to and including 5 years of experience.• Experience working at a post-secondary education institution considered an asset.• Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset.• Experience advising students considered an asset.• Familiarity with medical terminology considered an asset.• Experience working with diverse populations/equity deserving groups considered an asset.Required Licenses and Certifications• Satisfactory Criminal Records Check required.• Vulnerable Sector Screening required.Consideration may be given to an equivalent combination of education and experience.Job Knowledge and Requirements• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.• Provide consultation and advice on non-straightforward and/or complex issues.• Interaction with others typically requires interpersonal skills and the ability to understand and influence.• Adapt messages to meet the needs of the intended audience.• Build relationships, trust and credibility.• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.• Participate in project team meetings and develop individual project plans.• Lead procedural or technological change within a unit.• Identify new problems and seek information and input to fully understand the cause of problems.• Identify opportunities to improve the effectiveness and efficiency of work processes.• Draw logical conclusions and provides opinions and recommendations.• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups. Employment Equity and Accessibility Statement The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.