Chief Business Analyst

Attendance Hybrid Job number 27624 Category Senior Professional Status: Permanent City MONTREAL State Quebec Type of Contract Permanent Country Canada Schedule: Full-Time  Full Time / Part Time? Full-Time Posting date 21-Jul-2025 Location: Montreal, Quebec City Montreal Province/State Quebec Area(s) of interest: Information technology, Web and digital, Wealth management As a Chief Business Analyst in the ''Product Team Start Train'' team at National Bank, you’ll liaise with business teams and delivery teams. You’ll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you’ll have the opportunity to use your business analysis skills to help implement new technologies and make a positive impact on our organization. Your job Support product owners, business line partners and IT teams in their decision-making and deliveries Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables Lead workshops with multiple stakeholders with varied levels and expertise Model current and target processes based on the Bank’s existing mapping practices Carry out high level and detailed impact analyses on all angles of processes, with the help of experts Know and apply best practices to identify, articulate, classify, and write business requirements, stakeholder requirements, and solution requirements (functional, non-functional, informational, transitional), understand the links between them, and ensure their traceability (traceability matrix). Define and identify user test scenarios and support users with operational transfer Make proposals for change management strategies for users of the solution. Your team The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. As part of the Investments Operations sector, you’ll be on a large team of 12 colleagues, and you’ll report to the director. Our team is distinguished by the diversity of its talents and the willingness of all to contribute together to achieving the organization’s objectives. We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs. The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available. Prerequisites University degree in a related field and several years of relevant experience Business analysis skills in a tech-based ecosystem Experience in the end-to-end transformation of business processes, change management and continuous improvement Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach Experience with testing scenarios and user support Ability to think strategically, analytical, synthesis and communication skills Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian suite tools (Jira, Confluence, etc.). Asset: Certified Service now OR Certification in Business Analysis (CBAP, PMI-PBA). Languages: English, French Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French. Skills Banking Business Process Improvement Business Process Mapping Communication Critical Thinking Information Analysis Organization Skills Problem Solving Requirements Management ServiceNow Testing Detail-oriented Influence others Learning Agility Meeting facilitation Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.    Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?    Come live your ambitions with us