Chief Business Analyst, ServiceNow

Chief Business Analyst, ServiceNow National Bank of Canada A career as a Chief Business Analyst in the Demand Management team at National Bank means acting as a business process expert. You will act as a strategic intermediary between the business teams, developers and experts of the ServiceNow Financial Services Operations (FSO) module, translating operational business needs into clear functional requirements, validating their technical feasibility, and ensuring their consistent integration into the FSO module of the ServiceNow platform. Your role Play the role of strategic intermediary between the business and technical teams, translating operational needs into functional requirements for the ServiceNow FSO module. Lead workshops, write functional specifications, and collaborate with developers to design and deploy ServiceNow processes and catalogs. Write and manage user stories, support their prioritization and develop acceptance criteria to meet customer needs. Participate in the configuration and deployment of ServiceNow modules, estimate development efforts and collaborate with the project team. Train key users, support organizational change management, and prepare the necessary documentation for the adoption of delivered solutions. Define, document and present business processes, while ensuring their consistency with the client's objectives and the future state of operations. Your team IT and Operations: more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. Within the Wealth Management sector, you are part of a large team of more than 20 colleagues and report to the Senior Director. You will work as part of a team of business analysts, product owners, senior advisors with multidisciplinary teams to prioritize and contribute to the delivery of the domain and processes. Our apprenticeship‑in‑action training programs allow you to master your craft. Personalized training content on topics such as the role of the BPC within National Bank is available to support your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view. Prerequisites More than 2 years of experience with ServiceNow's Customer Service Management (CSM) or Financial Services Operations (FSO) module. More than 5 years of experience as a business analyst or business process consultant in an IT environment. Proficiency in process analysis and complex workflow design. Ability to clearly express and popularize the needs of users, both orally and in writing. Experience in writing user stories and acceptance criteria. Industry‑related bachelor's degree and six years of relevant experience OR industry‑related master's degree and four years of relevant experience. Any ServiceNow certification (CSA, CIS, CSM, FSO) will be considered an asset. Ability to work in Agile mode: Scrum, Kanban, Scaled Agile Framework (SAFe) and deliver without having all the specifications. Your benefits Health and wellness program, including many options. Flexible group insurance. Generous pension plan. Employee Share Ownership Plan. Employee and Family Assistance Program. Preferential banking services. Opportunities to get involved in community initiatives. Telemedicine service. Virtual sleep clinic. These are a few of the benefits available to you. We have an offer that keeps up with trends and our needs and those of your family. Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Additional required languages: English, French. Seniority level Mid‑Senior level Employment type Full‑time Job function Research, Analyst, and Information Technology Industries Banking and Technology, Information and Media #J-18808-Ljbffr