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Agent BDC service | Service BDC agent
3 weeks ago
Qui est Honda des Sources?Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada.Pourquoi travailler avec nous et ce que nous offrons?- Rémunération hebdomadaire avec structure de bonification selon la performance;- Équipe stable, dynamique et dévouée;- Fonds de pension après 1 an;- Excellente assurance collective comprenant une assurance dentaire, médicale, assurance-vie, assurance voyage et une assurance maladie complémentaire.- Formation fournie et continue;- Des opportunités d'avancement de carrière et promotions internes;- Des rabais employés intéressants;- Plusieurs activités sociales au cours de l’année (, Party de Noël, Dîner BBQ, etc.)Responsabilités principales:- Répondre aux appels entrants; - Faire la prise de rendez-vous pour le département du service en communiquant avec les clients par téléphone, courriels et textos;- Recueillir l'information du client, de ses préoccupations et recommander l'entretien requis pour son véhicule;- Confirmer les rendez-vous;- Effectuer des appels sortants (campagne promotionnelle, rappel d'entretien, etc.)Qualifications et compétences requises:- Avoir un sens de l’initiative, une capacité d’adaptation, de la minutie et savoir user de son jugement;- Pouvoir communiquer en français et en anglais afin de répondre aux besoins de notre clientèle bilingue;- Communiquer de façon professionnelle par téléphone et courriel;- Avoir de l'entregent et un ton de voix confiant et dynamique;- Être capable de travailler dans un environnement informatisé et en constante évolution;- Identifier et traiter les prioritésafin d’atteindre les objectifs;- Avoir une aisance à transiger avec une clientèle d’affaires;- Avoir de la facilité et de l’intérêt à travailler en équipe.* Le genre masculin n’est utilisé qu’afin d’alléger le texte. Who is Honda des Sources?Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group.Why work with us and what we offer?- Weekly salary with a bonus structure based on performance;- Stable, dynamic and dedicated team- Pension funds after 1 year;- Excellent group insurance including dental, medical, life, travel and extended health.- Ongoing training provided;- Opportunities for career advancement and internal promotion;- Attractive employee discounts;- Many social activities throughout the year (, Christmas Party, BBQ Dinner, etc.) Main responsibilities:- Answer incoming calls; - Scheduling appointments for the service department by communicating with customers via phone, email and text;- Gather customer information, concerns and recommend required maintenance for their vehicle;- Confirming appointments;- Make outbound calls (promotional campaigns, maintenance reminders, etc.)Required Qualifications and Skills:- Have a sense of initiative, adaptability, attention to detail and good judgment;- Ability to communicate in French and English to meet the needs of our bilingual clientele;- Communicate professionally by phone and email;- Interpersonal skills and a confident and dynamic tone of voice;- Ability to work in a fast-paced, computerized environment;- Identify and address priorities in order to achieve objectives;- Ability to identify and address priorities in order to achieve objectives; Ability to deal with a business clientele;- Ability and interest in working in a team environment.
